Summary
Overview
Work History
Education
Skills
Timeline
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Paula Goldsby

Lancaster,TX

Summary

Claims Adjuster with years of extensive expertise in claims management, excelling in customer service and team management. Skilled in claims processing and financial analysis, I fostered a supportive workplace culture while enhancing customer engagement. Adept at Microsoft Office, I consistently delivered effective solutions, driving notable improvements in client satisfaction.

Overview

14
14
years of professional experience

Work History

Campus Secretary/ Registrar

Responsive Education Solutions
01.2021 - Current
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Claims Adjuster

Gieco
09.2019 - 12.2020
  • Evaluated claims, set reserves, enhancing financial protection and decision accuracy.
  • Conducted details interviews, improving liability assessments and claim processing.
  • Preparing clear correspondence, fostering transparency and client understanding.
  • Implemented review techniques, boosting processing speed and damages assessment precision.

Customer Outreach Lead

JPMorgan Chase
02.2018 - 09.2019
  • Led team to enhance customer engagement, achieving notable improvements in satisfaction.
  • Managed performance, foresting a productive environment and retaining top talent.
  • Promoted diversity and inclusion, creating a supportive workplace culture.
  • Resolved complex employee and customer issues, ensuring effective solutions.
  • Collaborated with legal teams to assist clients in foreclosure and short sale processes.

Claims Processor

Allstate Insurance
08.2014 - 02.2018
  • Directed calls, enhancing communication, improved customer satisfaction through efficient interaction.
  • Ensured compliance by dispatching forms, accurately logged documents for optimized workflow.
  • Streamlined information exchange, leading to measurable improvements in process quality.


Assistant Manager

Security Finance, Financial Services
03.2011 - 08.2014
  • Managed laon applications, ensuring accuracy and timely approval.
  • Maintained precise cash drawer and checkbook records.
  • Facilitated customer engagement, boosting business retention.
  • Supported hiring and training, enhancing team effectiveness.

Education

High School Diploma -

Farmerville High School
Farmerville, LA

Associate of Science - Radiography

Career Technical College
Monroe, LA

Skills

  • Customer service, Claim processing, Leadership, Financial analysis, Team management
  • Verbal and written communication
  • Microsoft Office, Internet research,

Timeline

Campus Secretary/ Registrar

Responsive Education Solutions
01.2021 - Current

Claims Adjuster

Gieco
09.2019 - 12.2020

Customer Outreach Lead

JPMorgan Chase
02.2018 - 09.2019

Claims Processor

Allstate Insurance
08.2014 - 02.2018

Assistant Manager

Security Finance, Financial Services
03.2011 - 08.2014

High School Diploma -

Farmerville High School

Associate of Science - Radiography

Career Technical College

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Paula Goldsby