Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paula Griffin

Flat Rock,NC

Summary

Customer service professional with 30 years experience in Orthopedic Care. Great at problem resolution and active listening. Works well in high-stress situations while maintaining confidentiality and delivering exceptional patient care. Skilled in scheduling and relationship building, ensuring a seamless experience for patients and staff alike.

Overview

31
31
years of professional experience

Work History

Customer Service Representative

UNC Health Care Pardee
Southeastern Sports Medicine
03.2016 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure in all circumstances.
  • Handled phone calls efficiently, Scheduled appointments . Patient check-in new and existing.
  • Responded to customers request for questions for physicians , prescriptions or medical record request.
  • Handled all sharps and medical waste for office with Certificate of training online course.

Office Manager

Southeastern Sports Medicine & Physical Therapy
Hendersonville, NC
06.2014 - 03.2016
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling end of day cash drawer and bank deposits .
  • Oversaw office inventory activities by ordering and requisitions and stocking.
  • Oversaw front office and Therapist schedules.
  • Scheduled patient appointments

Customer Service Representative

Blue Ridge Bone & Joint / Emerge Ortho
Hendersonville, NC
06.1993 - 05.2014
  • Check-in and Check-out new and current patients
  • Handled phone calls, faxing incoming and outgoing
  • Responded to patient requests for medical records.
  • Filed out all Disability paperwork for patient's.
  • Filed all insurance for ICD-9 and CPT coding and billing .

Education

High School Diploma -

Edneyville
Edneyville, NC
06.1989

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Complaint handling
  • Scheduling
  • Customer relations
  • Data entry
  • Payment processing

Timeline

Customer Service Representative

UNC Health Care Pardee
03.2016 - 08.2024

Office Manager

Southeastern Sports Medicine & Physical Therapy
06.2014 - 03.2016

Customer Service Representative

Blue Ridge Bone & Joint / Emerge Ortho
06.1993 - 05.2014

High School Diploma -

Edneyville