Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Paula Hogue

Kenton ,Ohio

Summary

Dynamic professional with extensive experience in employee training and performance management at SUBWAY® Restaurants. Proven ability to enhance customer service and optimize workflows, ensuring compliance with industry regulations. Skilled in conflict resolution and fostering team development, consistently achieving high standards in operational efficiency and employee satisfaction.

Overview

26
26
years of professional experience

Work History

Supervisor

Goodwill Store
Kenton, OH
03.2022 - Current
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Trained new employees on company policies and procedures.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Trained new employees on company policies, job duties, and performance expectations.

Packer Associate

Amazon
West Columbia, SC
11.2010 - 01.2018
  • Stacked boxes onto pallets in an orderly fashion to ensure stability during transport.
  • Prepared orders for shipment by selecting proper containers and packing material.
  • Inspected finished products for defects before packing them into boxes or containers.
  • Responded quickly to any changes in production schedules or requests from supervisors.
  • Updated computerized tracking systems with package details such as weights, destinations, barcodes.
  • Ensured that all products were properly packaged before being shipped out of the facility.
  • Maintained a clean and safe work environment at all times by adhering to company policies and regulations.
  • Checked for damaged goods and recorded discrepancies on appropriate paperwork.
  • Sorted various types of merchandise into designated areas according to established procedures.
  • Identified incorrect or damaged items received from suppliers and reported them accordingly.
  • Followed all safety protocols while operating packaging equipment or handling hazardous materials.
  • Labeled packages with shipping information such as address labels or colored stickers.

Manager

SUBWAY®Restaurants
West Columbia, SC
08.2002 - 11.2010
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Ensured compliance with industry regulations and company policies.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted performance reviews for team members.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Trained employees on additional job positions to maintain coverage of roles.

Cafeteria Worker

Kenton City Schools
Kenton, OH
08.1999 - 12.2000
  • Maintained cleanliness of dining area by wiping tables, sweeping floors, and clearing dishes from tables.
  • Restocked utensils and condiments on the cafeteria line as needed.
  • Prepared hot entrees according to recipes and instructions provided by supervisor.
  • Followed health and safety regulations when preparing meals or handling food products.
  • Assisted with catering events as needed by setting up buffet lines or plating individual meals.
  • Cleaned and sanitized kitchen equipment, counters, and surfaces to maintain a safe working environment.
  • Performed work to top standards, proving best service for students, employees and school visitors.

Education

High School Diploma -

Riverdale High School
Forest, OH
06-1984

Skills

  • Employee training
  • Performance management
  • Customer service
  • Regulatory compliance
  • Conflict resolution
  • Workflow optimization

References

References available upon request.

Timeline

Supervisor

Goodwill Store
03.2022 - Current

Packer Associate

Amazon
11.2010 - 01.2018

Manager

SUBWAY®Restaurants
08.2002 - 11.2010

Cafeteria Worker

Kenton City Schools
08.1999 - 12.2000

High School Diploma -

Riverdale High School

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