Paula Jansen
Antigo
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Mortgage Loan Processor
Go Mortgage LLC
03.2012 - 02.2024
- Contacted customers via mail, telephone and email to relay acceptance of applications.
- Provided exceptional customer service while guiding borrowers through the entire loan process from pre-qualification to closing.
- Expedited mortgage approval times by proactively resolving any discrepancies in borrower documentation.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Verified credit histories and employment backgrounds for each applicant.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Contributed to business growth through diligent work on complex loan applications that resulted in successful closings.
- Prepared file for final clear-to-close by branch management.
- Handled any conditions sent from underwriting departments.
- Processed mortgage loan applications accurately and successfully for over 30 years.
- Worked with customers via telephone and email to answer questions, process transactions, and resolve issues.
- Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Communicated with originator and applicant concerning progress of loan file.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Processed mortgage loan applications accurately and successfully for over 30 years.
Education
Bachelor of Science - Business & Consumer Science
University of Wisconsin - Madison
Madison, WI05.1991
Skills
- Loan and Transactions Advisory
- Desktop Underwriter/Loan Prospector
- Financial Document Review
- Data Entry
- Customer Communication
- Pipeline Management
- Document Review
- Processing Procedures
- Mortgage Loan Processing
- Information Verification
- Employment Verification
- Appraisal review
- Proficient in Encompass
- Verbal Communication
Timeline
Mortgage Loan Processor
Go Mortgage LLC
03.2012 - 02.2024
Bachelor of Science - Business & Consumer Science
University of Wisconsin - Madison
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