Paula Jimenez
Cleveland,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Arise Platform
05.2019 - 07.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Substitute Teacher, K-12
Katy Independent School District
10.2009 - 05.2011
- Improved student comprehension by utilizing a variety of teaching methods tailored to individual learning styles.
- Enhanced classroom engagement by incorporating hands-on activities and group projects.
- Increased parent involvement in the educational process through regular communication and collaboration on student progress.
- Developed strong relationships with students, fostering a positive learning environment and encouraging personal growth.
Food Service Associate
Katy Independent School District
08.2002 - 05.2004
- Enhanced customer satisfaction by providing timely and efficient food service.
- Maintained a clean and organized work environment for optimal food prep efficiency.
- Assisted in inventory management, ensuring adequate stock levels and minimizing waste.
- Handled cash transactions with accuracy, balancing registers at the end of shifts.
Customer Service Representative
AT&T Call Center
04.1998 - 05.2000
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Collaborated with team members to improve overall call center efficiency and performance, resulting in reduced wait times and increased productivity.
- Supported company growth by consistently meeting or exceeding performance metrics for call handling, first contact resolution, and customer satisfaction.
- Proactively identified areas for improvement in processes or procedures, implementing changes that led to enhanced service delivery.
Refund Desk and Service Desk Representative
The Home Depot Inc
06.1997 - 05.1998
- Enhanced customer satisfaction by addressing and resolving service desk tickets in a timely manner.
- Streamlined workflow for faster issue resolution, actively participating in team meetings to improve processes.
- Collaborated with cross-functional teams to resolve complex technical issues, ensuring minimal downtime for endusers.
- Maintained comprehensive documentation of service desk requests, assisting in future troubleshooting and training efforts.
Assistant Manager
McDougal Properties
06.1995 - 11.1997
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Created budgets and developed a plan of action to achieve goals.
Education
Accounting Certificate - Accounting
Houston Community College
Houston12.2009
Skills
- Paperwork Processing
- Product Knowledge
- Call Management
- Data Entry
- Recordkeeping Strengths
- Account Updating
Timeline
Customer Service Representative
Arise Platform
05.2019 - 07.2023
Substitute Teacher, K-12
Katy Independent School District
10.2009 - 05.2011
Food Service Associate
Katy Independent School District
08.2002 - 05.2004
Customer Service Representative
AT&T Call Center
04.1998 - 05.2000
Refund Desk and Service Desk Representative
The Home Depot Inc
06.1997 - 05.1998
Assistant Manager
McDougal Properties
06.1995 - 11.1997
Accounting Certificate - Accounting
Houston Community College
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