Paula Jones
Walnut Cove,NC
Summary
Versatile team member offering over 10 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Deli Associate
Ingles Grocery Store
04.2021 - 07.2023
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Shipping Department
Ecolab ( Kay Chemical )
07.2012 - 09.2021
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Oversaw warehouse crew stocking inventory and preparing loads.
- Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
- Monitored and tracked shipments to determine timely delivery and minimize delays.
Touch Point Staffing
Ecolab ( Kay Chemical )
07.2010 - 07.2012
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Developed and implemented onboarding and orientation programs for new employees.
- Collaborated with managers to identify and address employee relations issues.
Stay at Home Mom
Self-employeed
06.2009 - 07.2010
Cashier
Walmart
06.2004 - 06.2009
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Manager
Walmart
06.2004 - 06.2009
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
CNA
Arbor Acres
05.1994 - 08.1996
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
High School Diploma -
Forsyth Technical Community College
Winston-salem, NC05.1994
Skills
- Food Rotation
- Bakery Operations
- Coaching and Training
- Slicer Operation
- Preparing Food Items
- Server and Staff Support
- Serving and Bussing
- Process Payments
- Food Production Processes
- Product Recommendations
- Beverage Preparation
- Portion Standards
- Pack Deliveries
- Dependable and Cooperative
- Equipment Safety
- Spreadsheet Software
- Front of House Management
- Coordinating Reservations
- Quality Assessments
- Equipment Use
- Process Monitoring and Improvement
- Product Merchandising
- Restock Shelves
- Waste Management and Reduction
- Workstation Setup and Breakdown
- Managing Orders and Deliveries
- Serve Customers
Timeline
Deli Associate
Ingles Grocery Store
04.2021 - 07.2023
Shipping Department
Ecolab ( Kay Chemical )
07.2012 - 09.2021
Touch Point Staffing
Ecolab ( Kay Chemical )
07.2010 - 07.2012
Stay at Home Mom
Self-employeed
06.2009 - 07.2010
Cashier
Walmart
06.2004 - 06.2009
Customer Service Manager
Walmart
06.2004 - 06.2009
CNA
Arbor Acres
05.1994 - 08.1996
High School Diploma -
Forsyth Technical Community College
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