Paula Kiley
Millbury,MA
Summary
Highly motivated employee with a proven track record in customer service management and staff training. Skilled in conflict resolution, relationship building and team development, with strong ability to create positive, productive work environments. Committed to driving operational excellence, delivering exceptional customer experiences, and fostering a collaborative and supportive workplace.
Overview
41
41
years of professional experience
Work History
Key Carrier
TJ Maxx
Auburn, Massachusetts
09.2013 - Current
- Supervised store operations to enhance workflow and service efficiency.
- Trained new associates on company policies and customer service standards.
- Provided excellent customer service to ensure customer satisfaction.
- Engaged with customers to ensure a positive shopping experience., provided assistance and answered inquiries.
- Resolved customer inquiries and complaints with professionalism and care.
- Resolved customer issues in a professional manner.
- Operated POS system to process payments from customers.
Classroom Teacher
Worcester Public Schools
Worcester, Massachusetts
09.1985 - 06.2019
- Designed lesson plans that engaged students and met curriculum standards.
- Adjusted instruction to support varied learning needs.
- Implemented consistent routines and clear expectations to foster positive classroom behavior.
- Built positive student relationships while applying rules fairly and consistently.
Education
Master of Arts - Education
Lesley University
Cambridge, MA05-1995
Skills
- Store management
- Store operations
- Customer service management
- Staff supervision
- Delegation
- Time management abilities
- Problem solving
- Effective communication
- Conflict resolution
- Team collaboration
- Relationship building
Timeline
Key Carrier
TJ Maxx
09.2013 - Current
Classroom Teacher
Worcester Public Schools
09.1985 - 06.2019
Master of Arts - Education
Lesley University