Paula Landers

Develop strategies to improve customer service, drive store sales, increase profitability, and uphold store policies and marketing programs that will increase sales and grow existing customer base.

Manage, develop and coach in store area managers and merchandise handler‘s to create an inviting customer experience through compelling merchandising, outfitting/styling and a detailed understanding of the business, while being considerate of the stores personality and demographic. Extensive interaction with customers, associates and team. Participate in the talent selection process for area managers merchandise handler‘s and visual merchandiser’s. Consistently teach, developing and power direct reports to interpret store, divisional and/or brand presentations to improve the customer experience and drive sales.

 Handbags, fashion accessories, fashion watches and women shoes ( 41+ Associates) ( 5,400,000 volume)               Key responsibilities: Hiring, training, developing and motivating associates. Other responsibilities include: Presentations, special events, implementing strategies to drive sales, Driving  gross margin, improving sales per hour performance, new hire training classes, and day-to day business  needs.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.

• Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
• Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
• Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
• Conducted training sessions to educate employees on best practices and procedures to increase profitability.
• Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
• Mentored junior staff members, providing guidance on best practices and professional development opportunities.