Paula Lee
Indianapolis,IN
Summary
Dedicated and adaptable professional with extensive background in office administration and records management. Committed to continuous growth, driven by a strong desire to acquire new skills and leverage existing knowledge to contribute positively to your organization. Collaborative team player with a diligent work ethic, flexibility, and high motivation for every task at hand.
Overview
36
36
years of professional experience
Work History
Central Office Admin Records Program Coordinator
State of Indiana - Department of Correction
Indianapolis, IN USA
08.2017 - Current
- Provide offender information per policy for inquiries made in writing, through email, by phone or in person
- Greet visitors who come to our office lobby
- Handle sensitive information discreetly, maintaining confidentiality when managing offender files
- Collaborate with other departments and prison facilities when required to gather institutional and medical records needed to complete offender record requests
- Retrieve essential information and records from appropriate databases necessary to complete offender record requests.
- Research offender record issues and help to find solutions and resolve the issue
- Locate archived files stored in databases and at the Indiana State Archives facility
- Draft letters and send invoices for requested records and receive payments
- Create Certification Paperwork for records, retrieve necessary management signatures and notarize the certification as well as notarize other documents for people within our agency,
- Maintain record request log in Microsoft Access and file the requests for tracking purposes
- Maintain a list of IDOC facility Records Staff and Legal Liaisons contact information
- Advise Legal Liaisons and Records staff how to handle record requests when questions arise
- Visit IDOC facilities to help train records staff as well as staff from other departments on policy and procedures regarding records and help with destruction of offender records
- Work on special offender records projects within Central Office and at IDOC facilities as needed
- Scan documents into an interim record database and transfer them to the appropriate folder within the primary database
- Retrieve records sent to the interim IRIS database by each facility and transfer them to the appropriate folder within the primary IRIS database using Oracle Document Capture
- Receive, date stamp, sort and distribute mail and packages for the agency and instruct staff on mailroom procedures
- Schedule pickup of boxes containing documents to be shredded and the delivery of boxes to be used for such documents
- Schedule conference rooms for meetings, training and other events as needed
- Helped test our new Offender Information System before it was implemented
Customer Service Representative
State of Indiana - Professional Licensing Agency
Indianapolis, IN USA
01.2017 - 08.2017
- Processed business license applications for Cosmetology, Funeral Homes and Cemeteries
- Set up inspections to be done as part of application process
- Retrieved all necessary paperwork within the set timeframe for applications to be considered by the licensing board
- Scanned completed applications into the licensing database, as well as, logged them on Excel spreadsheet and filed them
- Answered phone calls from potential applicants, licensees and the public
- Received and log payments made in person and by mail
- Counted cash and checks received for applications fees and balanced to daily financial reports and turned in all money to supervisor
- Addressed public complaints to help resolve issues.
APU Records Secretary, RDC Male Intake Center
State of Indiana - Department of Correction
Plainfield, IN USA
05.2012 - 01.2017
- Interviewed offenders to retrieve personal information
- Retrieved fingerprint cards, mug shot pictures and packet divider sheets from AFIS database for each offender
- Prepared Court Order Paperwork for offenders leaving facility for court appearances
- Created DOC packets for new offenders and retrieved existing DOC packets for returning offenders
- Verified offender information from legal paperwork and retrieved missing legal paperwork from INcite database
- Scan all packet documents into IRIS database for each offender once they are classified
- Prepared offender packets and required documentation for each offender being transferred to the prison in which they are placed and who are being released from prison
- Handled sensitive information discreetly, maintaining confidentiality when managing offender files
Cafeteria Cook / Server
Mill Creek School Corporation
Clayton, IN USA
01.2006 - 01.2012
- Managed multiple tasks simultaneously during peak service hours to ensure timely delivery of meals without sacrificing quality.
- Monitored food temperatures throughout the day according to safety standards, preventing potential spoilage or contamination issues.
- Assisted in training new cafeteria employees on cooking techniques, recipes, kitchen procedures and safety protocols for seamless integration into the team.
- Maintained cleanliness and organization in the kitchen and dining area, adhering to all health and safety regulations for a safe work environment.
- Prepared necessary records for state and county health departments
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Supervised kitchen staff when manager was not present
- Possessed ServSafe and HealthyEdge Certifications
Mom / Wife
Homemaker
Coatesville, IN USA
01.1999 - 01.2006
- Stayed home to raise my girls and take care of my family
- Took care of all household responsibilities
Contract Administrator
Mears Machine Corporation
Avon, IN USA
01.1997 - 01.1999
- Kept track of all job quotes
- Received all jobs entering company, tracked jobs while being worked and set up shipping of parts upon completion
- Handled all correspondence by mail and by phone between companies concerning jobs
- Copied and filed blueprints
- Ordered company’s office supplies
- Helped in answering multi-line telephones
- Greeted public and customers
- Helped with payroll and AP/AR
- Familiar with AS400 computer system
- Created documents using Microsoft Word and Excel
CSR/Claims Processor/Claims System Personnel
Acordia Inc./IN Disc Corp Organization/ Anthem Inc.
Indianapolis, IN USA
01.1992 - 01.1997
- Processed health insurance claims for both group and individual accounts over and under age 65
- Answered inquiries made by phone and mail to determine benefit coverage, claims received and payments made
- Made adjustments to claim payments
- Researched and solved claim problems
- Worked on Documentation and Testing Team as well as SWAT Team for Disc System Conversion
- Helped create and assemble Disc system training manuals
- Processed claims on and tested Vision Claims System
- Familiar with Microsoft Windows, Word, Excel and have limited knowledge of PowerPoint
Deputy Clerk Child Support Division
Marion County Clerk
Indianapolis, IN USA
01.1989 - 01.1992
- Provide offender information per policy for inquiries made in writing, through email, by phone or in person
- Greet visitors who come to our office lobby
- Handle sensitive information discreetly, maintaining confidentiality when managing offender files
- Collaborate with other departments and prison facilities when required to gather institutional and medical records needed to complete offender record requests
- Retrieve essential information and records from appropriate databases necessary to complete offender record requests.
- Research offender record issues and help to find solutions and resolve the issue
- Locate archived files stored in databases and at the Indiana State Archives facility
- Draft letters and send invoices for requested records and receive payments
- Create Certification Paperwork for records, retrieve necessary management signatures and notarize the certification as well as notarize other documents for people within our agency,
- Maintain record request log in Microsoft Access and file the requests for tracking purposes
- Maintain a list of IDOC facility Records Staff and Legal Liaisons contact information
- Advise Legal Liaisons and Records staff how to handle record requests when questions arise
- Visit IDOC facilities to help train records staff as well as staff from other departments on policy and procedures regarding records and help with destruction of offender records
- Work on special offender records projects within Central Office and at IDOC facilities as needed
- Scan documents into an interim record database and transfer them to the appropriate folder within the primary database
- Retrieve records sent to the interim IRIS database by each facility and transfer them to the appropriate folder within the primary IRIS database using Oracle Document Capture
- Receive, date stamp, sort and distribute mail and packages for the agency and instruct staff on mailroom procedures
- Schedule pickup of boxes containing documents to be shredded and the delivery of boxes to be used for such documents
- Schedule conference rooms for meetings, training and other events as needed
- Helped test our new Offender Information System before it was implemented
Education
Computer Science
IUPUI Indianapolis
Indianapolis, INHigh School Diploma -
Decatur Central High School
Indianapolis05-1989
Skills
- Enter and retrieve information accurately within multiple databases, software programs and computer systems
- Handle sensitive information discreetly per agency policy, maintaining confidentiality when managing offender facility and medical files
- Use computers, copiers, scanners, multiline phones, notary stamp, and mail stamps
- Use Microsoft Office software Outlook, Access, Excel, Word
- Work well independently or as a team
- Possess good interpersonal skills
Accomplishments
I possess an Indiana Notary License
Timeline
Central Office Admin Records Program Coordinator
State of Indiana - Department of Correction
08.2017 - Current
Customer Service Representative
State of Indiana - Professional Licensing Agency
01.2017 - 08.2017
APU Records Secretary, RDC Male Intake Center
State of Indiana - Department of Correction
05.2012 - 01.2017
Cafeteria Cook / Server
Mill Creek School Corporation
01.2006 - 01.2012
Mom / Wife
Homemaker
01.1999 - 01.2006
Contract Administrator
Mears Machine Corporation
01.1997 - 01.1999
CSR/Claims Processor/Claims System Personnel
Acordia Inc./IN Disc Corp Organization/ Anthem Inc.
01.1992 - 01.1997
Deputy Clerk Child Support Division
Marion County Clerk
01.1989 - 01.1992
Computer Science
IUPUI Indianapolis
High School Diploma -
Decatur Central High School