Paula Mallery

Checked patients in for appointments, verified demographics and insurance. Checked eligibility and benefits, answered phone calls, took messages, scheduled appointments, recorded payments, balanced end of day, supported patients and staff needs.

• Answered customer calls, input order data into our system, coordinated with dispatch for our services to be completed
• Answered customer calls with tracking and any concerns or issues

• Checked patients vital signs, performed EKG's, phlebotomy on a minimal basis
• Prepared charts for clinic, scheduled patients at the hospital for procedures, returned patient phone calls and informed patients of test results
• Answered telephone calls, took messages, checked patients in, checked insurances, collected patients copay's and payments on patient accounts and made patient appointments

• Managed 13 associates and physicians, coordinated schedules, monitored associate performance results, provided employee recognition with coaching and development
• Checked patients vital signs, administered injections, phlebotomy, assisted physicians with minor surgeries and procedures, performed EKG'S, strep screens, urinalysis, urine pregnancy tests, flushing of ears and any other task the physician needed assistance with
• Worked as a team with the other staff to return patient calls, calls to patients informing them of test results, obtaining records from other physician offices or the hospital, prior authorizations and precerts

• Checked patients vital signs, administered injections, phlebotomy, assisted physicians with minor surgeries and procedures, performed EKG's, strep screens, urinalysis, urine pregnancy tests, flushing of ears and any other task the physician needed assistance with