Paula M. Caraballo
Little Ferry,NJ
Summary
Dynamic Customer Service Specialist with over 3 years of experience in fast-paced environments, known for exceptional organizational skills and a strong commitment to professionalism. Proven ability to multi-task effectively while delivering outstanding service, resulting in consistently positive customer outcomes. Excellent communication skills and a compassionate approach enhance team collaboration and problem resolution. Seeking to leverage expertise in a challenging role that fosters growth and excellence.
Overview
6
6
years of professional experience
Work History
Senior Sales Counselor
Hackensack Meridian Fitness and Wellness
12.2021 - Current
- Developed and maintained strong relationships with potential and existing members, ensuring a welcoming and supportive environment
- Conducted comprehensive consultations to assess fitness needs and goals, guiding members towards appropriate membership options
- Collaborated with fitness professionals to perform initial health assessments, integrating medical histories into personalized fitness plans
- Assisted members in understanding and utilizing Medicare benefits for gym memberships, facilitating smooth enrollment processes
- Promoted specialized fitness programs and wellness services tailored for seniors and individuals with specific health conditions
- Achieved monthly membership sales targets through strategic marketing initiatives and community outreach
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly to enhance member satisfaction
- Organized health workshops and fitness classes, fostering community engagement and promoting member retention
- Maintained accurate records of membership applications, renewals, and member feedback for continuous improvement
- Key Skills: Strong Communication | Sales Proficiency | Empathy and Support | Health Knowledge | Organizational Skills | Team Collaboration | Problem-Solving
Administrative Assistant TEMP
M and M Markets
Newark, New Jersey
03.2024 - 10.2024
- Managed invoice processing through accounting software systems.
- Handled telephonic and email inquiries, facilitating efficient correspondence.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Created travel arrangements and distributed travel details to appropriate personnel.
Dispatcher
United Parcel Service (UPS)
12.2020 - 02.2021
- Managed daily operations of package dispatching, ensuring timely and efficient delivery schedules using Transportation Management System (TMS) and Freight Management System (FMS)
- Logged and completed paperwork for all inbound and outbound trailers, assisting with dispatching loads to streamline transportation processes
- Monitored outbound dispatch trailers and schedules to ensure timely load departures, improving operational efficiency
- Planned and coordinated marketing and public relations events, significantly increasing new memberships and event success
- Quickly promoted to Arrival and Departure Clerk due to demonstrated leadership, organizational skills, and a strong work ethic
- Led team initiatives to develop solutions aimed at improving service quality and increasing revenues
- Key Skills: Customer Service | Route Optimization | Team Coordination | Time Management | Problem-Solving | Communication Skills | Attention to Detail
Valet Attendant/Lead
Carcierge Valet
09.2019 - 02.2021
- Company Overview: (Englewood/Newark)
- Provided exceptional customer service in a high-volume environment, efficiently parking and retrieving upscale vehicles, including manual transmission cars
- Maintained a professional demeanor while handling various customer inquiries and requests, ensuring a positive guest experience
- Managed vehicle keys and parking logistics, ensuring the security and organization of parked vehicles
- Collaborated with team members to streamline operations during peak hours, enhancing service efficiency
- Assisted guests with vehicle features and capabilities, providing knowledgeable support and assistance
- (Englewood/Newark)
- Key Skills: Customer Service | Attention to Detail | Time Management | Team Collaboration
Hostess/To-Go Order Specialist/ Server
Texas Roadhouse
Teterboro, NJ
10.2018 - 03.2020
- Provided outstanding customer service by warmly greeting and seating guests, skillfully sharing the restaurant's 'Legendary Story,' and highlighting promotions, enhancing guest engagement and satisfaction
- Expertly managed guest flow during peak hours, utilizing strong multitasking abilities to balance seating preferences and wait times, resulting in an efficient dining experience for all patrons
- Handled a high volume of incoming calls and reservations with professionalism, resolving inquiries and accommodating special requests to ensure a seamless dining experience
- Demonstrated extensive menu knowledge by taking orders and serving food and beverages promptly, while offering personalized recommendations that contributed to increased sales and guest satisfaction
- Maintained a pristine and organized work environment, consistently adhering to strict health and safety regulations to protect both guests and staff
- Collaborated with kitchen and service teams in a fast-paced environment, leveraging effective communication and problem-solving skills to navigate high-pressure situations and ensure timely service
- Proficiently operated the POS system for order processing and payment transactions, ensuring accuracy in billing and enhancing operational efficiency
- Anticipated guest needs proactively, addressing requests for drink refills and special accommodations, thereby fostering a memorable dining experience that encouraged repeat visits
- Trained new staff members on service protocols and best practices, contributing to team cohesion and improved service delivery
- Key Skills: Customer Service | Effective Multitasking | Communication Skills | Problem-Solving | Team Collaboration | Time Management | Attention to Detail | POS System Proficiency
Education
Rutgers University
02-2026
High School -
James Madison High School
01.2021
Skills
- Strong Organizational Skills
- Committed Professional
- Dedicated to Professionalism
- Productive work ethic
- Critical thinker
- Logic and reasoning
- Aptitude of typing
- Document Management
- Clear Communication
- Objection handling
- Sales analytics
- Cold calling
- CRM proficiency
- Upselling strategies
- Sales presentations
- Sales consultation
- Lead prospecting
- Customer retention abilities
- Fundamental Mathematical Operations
- Calculating percentages
- Calculating ratios
- Adeptness in reading
- Adeptness in writing
- Deciphering instructional documents
Accomplishments
- Member of Keystone of America Club, 09/01/17, 06/30/20
- Special Olympics Swimming Volunteer, 09/01/18, 06/30/21
Technical Skill Set
Proficient in both PC and Apple Operating Platforms, Microsoft Office 365, Pages, Keynote, PowerPoint, Compete, POS, Instagram, Facebook, Twitter Trends, YouTube
Timeline
Administrative Assistant TEMP
M and M Markets
03.2024 - 10.2024
Senior Sales Counselor
Hackensack Meridian Fitness and Wellness
12.2021 - Current
Dispatcher
United Parcel Service (UPS)
12.2020 - 02.2021
Valet Attendant/Lead
Carcierge Valet
09.2019 - 02.2021
Hostess/To-Go Order Specialist/ Server
Texas Roadhouse
10.2018 - 03.2020
Rutgers University
High School -
James Madison High School