Paula Miranda Anjo
Houston,TX
Summary
Client service and operations professional experienced in high-value sales, business operations, and relationship management. Bilingual communicator skilled in supporting clients, coordinating services, and managing fast-paced business environments.
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Fabs Cleaning Services
Boston, MA
06.2025 - Current
- Streamlined daily operations to enhance service efficiency and client satisfaction.
- Supervised cleaning teams, ensuring adherence to safety standards and operational protocols.
- Developed training programs for new hires, improving onboarding processes and team performance.
- Implemented quality control measures that reduced service errors and enhanced overall service delivery.
- Coordinated scheduling and resource allocation, optimizing workforce productivity across multiple sites.
- Led process improvement initiatives, resulting in enhanced workflows and increased operational effectiveness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Worked well in a team setting, providing support and guidance.
Jewelry Consultant / Sales Associate
Shane Co.
Cupertino, CA
09.2024 - 03.2025
- Generated $700,000+ in luxury jewelry sales in 6 months
- Closed single transaction exceeding $80,000
- Provided high-touch service for premium clientele
- Maintained client communication, follow-ups, and transaction documentation
- Awarded 'Most Improved Person' for sales growth and performance
Store Manager
Sky Vapors
Bradenton, FL
04.2023 - 03.2024
- Managed store operations, staff scheduling, and vendor coordination
- Oversaw large-scale product inventory across extensive product catalog
- Tracked inventory movement, stock levels, and supplier orders
- Trained employees and implemented operational systems
- Handled customer escalations and maintained store performance
Sales Associate → Manager Trainee
Sky Vapors
Sarasota, FL
03.2022 - 10.2022
- Supported daily store operations and POS transactions
- Assisted customers with product selection and service support
- Selected for management training based on performance
Operations Coordinator
Fab’s Cleaning Services
Revere, MA
01.2016 - 01.2022
- Coordinated scheduling and operations for residential cleaning business
- Maintained long-term client relationships and service requests
- Managed payroll, supplies, and equipment
- Created marketing materials and client communications
Education
HiSET / GED -
Skills
- Client Relationship Management
- Account Support & Customer Success
- Bilingual Communication
- Operations & Scheduling Coordination
- Inventory & Vendor Management
- High-Value Transactions
- Problem Resolution
- Administrative Support
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Planning and implementation
- Inventory management
- Performance monitoring
- MS office
- Project management abilities
- Schedule management
Accomplishments
- Earned the “Most Improved Person” Award in 2025 for reaching 700k in sales in 5 months .
- Earned the “Top Salesperson” Award in 2025 for our weekly team competition
- Vocational Course for Hairdresser
- Johns Casablanca modeling contract
- Walked over 10 Runway Shows
- Miss Brasil Mirin Pageant Winner (2009)
- Completed an intensive training program with Shane Co. covering diamonds, colored gemstones, precious metals, and fine jewelry construction
- Promoted to Store Manager within one year based on strong sales performance, reliability, and leadership ability
- Earned over $8/hour in wage increases within the first year in recognition of performance and increased responsibilities
Certification
- CPR Certification
- DrinkMaster Bartending Course
- First Aid Certification Elderly + infant care
Languages
Bilingual: English & Portuguese
Spanish (Conversational)
Arabic
Elementary
Interests
- Participating in fundraising events to support local charities, schools, or community projects
- High-Intensity Interval Training
- Mindfulness Practices
- Backpacking and Hiking
- Yoga
- Road Trips
- Adventure Travel
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Fashion and Style
- Personal Development and Self-Improvement
- Reading
Timeline
Operations Manager
Fabs Cleaning Services
06.2025 - Current
Jewelry Consultant / Sales Associate
Shane Co.
09.2024 - 03.2025
Store Manager
Sky Vapors
04.2023 - 03.2024
Sales Associate → Manager Trainee
Sky Vapors
03.2022 - 10.2022
Operations Coordinator
Fab’s Cleaning Services
01.2016 - 01.2022