Paula Ocampo
Tampa,FL
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Recruiter
The Facilities Group
Tampa, FL
04.2023 - Current
- Spearhead recruitment efforts for janitorial and maintenance positions.
- Collaborate with hiring managers to identify staffing needs and develop recruitment strategies tailored to each position.
- Screen resumes and conduct initial phone interviews to assess candidate qualifications, skills, and cultural fit.
- Coordinate and schedule interviews between candidates and hiring managers, ensuring a smooth and efficient recruitment process.
- Extend job offers, negotiate salary packages, and facilitate the onboarding process for new hires.
CSR - Customer Service Representative
Maximus
Tampa, FL
10.2022 - 03.2023
- Assisted clients in understanding Medicaid medical plans, eligibility requirements, and application processes.
- Guided clients through the application process, ensuring all necessary documentation was completed accurately and submitted on time.
- Resolved client inquiries and concerns regarding Medicaid benefits, application statuses, and related issues.
- Participated in training sessions to stay updated on Medicaid policies, healthcare reforms, and customer service best practices.
Support Services Specialist
iCare Health Solutions
Tampa, FL
12.2021 - 09.2022
- Assisted patients in understanding vision and dental insurance benefits, coverage details, and claim processes.
- Collaborated with insurance providers and healthcare professionals to coordinate patient care and ensure smooth benefit utilization.
- Documented patient interactions and maintained accurate records in the CRM system, adhering to privacy and confidentiality guidelines.
Assistant Manager
La Semilla Bakery
Tampa, FL
02.2021 - 07.2021
- Guided and supported new colleagues in achieving customer service objectives and sales targets.
- Maintained a flexible schedule and willingly took on extra shifts to fulfill business requirements.
- Delivered friendly service and knowledgeable assistance to promote customer loyalty and consistent sales.
- Maintained reports of transactions and greeted customers when entering and leaving the store.
- Maintained cleanliness and hygiene standards while preparing and serving bakery food items.
Cashier
THRIFT STORE
Tampa, FL
08.2020 - 02.2021
- Efficiently operated cash register, processed transactions accurately, and handled cash, credit, and debit payments.
- Maintained a neat and organized checkout area, ensuring cleanliness and safety for customers.
- Assisted with pricing and tagging merchandise, stocking shelves, and maintaining store appearance.
- Collaborated with team members to achieve daily sales targets and provide excellent customer service.
Surgery Room Cleaner
Morton Plant Hospital
Clearwater, FL
01.2020 - 11.2020
- Executed daily cleaning and disinfection procedures in surgery rooms, following hospital protocols and infection control guidelines.
- Prepared surgical rooms before and after procedures, ensuring all surfaces, equipment, and instruments were sanitized.
- Monitored and restocked cleaning supplies and disposables, ensuring availability for daily operations.
Education
Terapeuta En Biosanacion Emocional -
Escuela De Biosanacion Emocional
Colombia 11-2023
Grado terminado -
Alonso High School
Tampa, FL05.2019
Mentoring Emocional -
Escuela De Biosanacion Emocional
Colombia Skills
- Customer service
- Multitasking ability
- Bilingual communication
- Recruiting
- Interviewing and Assessment
- Communication (Verbal and Written)
- Industry Knowledge (Janitorial and Maintenance Services)
- Organization and Time Management
- Applicant Tracking Systems (ATS)
- Cold-calling
- Team motivation
- Relationship Building
- Sourcing Strategies
- Team Collaboration
- Outbound Calling
- Applicant sourcing
- Recruitment
- Excel spreadsheets
- Time Management
- Recruiting and Sourcing
Languages
- Spanish, Expert
- English, Fluent
Languages
Spanish
Native/ Bilingual
Timeline
Recruiter
The Facilities Group
04.2023 - Current
CSR - Customer Service Representative
Maximus
10.2022 - 03.2023
Support Services Specialist
iCare Health Solutions
12.2021 - 09.2022
Assistant Manager
La Semilla Bakery
02.2021 - 07.2021
Cashier
THRIFT STORE
08.2020 - 02.2021
Surgery Room Cleaner
Morton Plant Hospital
01.2020 - 11.2020
Terapeuta En Biosanacion Emocional -
Escuela De Biosanacion Emocional
Grado terminado -
Alonso High School
Mentoring Emocional -
Escuela De Biosanacion Emocional
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