Paula Ocampo
Tampa
Summary
Dynamic HR Coordinator with expertise in onboarding, I-9 compliance, and employment eligibility verification across diverse brands. Bilingual support in Spanish enhances employee understanding, ensuring a seamless onboarding experience. Proficient in maintaining accurate HRIS records and managing E-Verify cases through ADP, including remote verifications that adhere to DHS and USCIS guidelines. Skilled in overseeing background checks, MVR screenings, and drug testing tailored to client and location requirements, fostering a supportive environment for new hires throughout the onboarding process.
Overview
6
6
years of professional experience
Work History
HR Coordinator
The Facilities Group
Tampa, FL
11.2024 - Current
- Support onboarding processes across multiple entities, guiding new hires through required documentation, ADP registration, and orientation steps.
- Complete and validate Form I‑9 Section 1 and Section 2 for new hires; review identity and work authorization documents for accuracy and compliance with DHS/USCIS requirements.
- Utilize ADP to process and manage E‑Verify cases, ensuring timely case creation, submission, monitoring, and resolution,
- Managed compliance processes for background checks, MVR screenings, and drug tests, ensuring alignment with established hiring standards.
- Managed documentation processes for remote I-9 verifications, ensuring compliance with federal standards and readiness for audits.
- Facilitate bi‑weekly onboarding meetings with assigned brands to provide candidate updates, review onboarding progress, gather feedback, and align on hiring needs and timelines.
- Assist employees with benefits, payroll, retirement, separation notices, and unemployment inquiries, ensuring accurate information and a positive employee experience.
- Maintain compliant documentation practices, retention standards, and accurate HRIS records for new hire entries.
- Provide administrative support for HR projects, process improvements, and compliance initiatives.
Recruiter
The Facilities Group
Tampa, FL
04.2023 - 11.2024
- Spearhead recruitment efforts for janitorial and maintenance positions.
- Collaborate with hiring managers to identify staffing needs and develop recruitment strategies tailored to each position.
- Screen resumes and conduct initial phone interviews to assess candidate qualifications, skills, and cultural fit.
- Coordinate and schedule interviews between candidates and hiring managers, ensuring a smooth and efficient recruitment process.
- Extend job offers, negotiate salary packages, and facilitate the onboarding process for new hires.
CSR - Customer Service Representative
Maximus
Tampa, FL
10.2022 - 08.2024
- Assisted clients in understanding Medicaid medical plans, eligibility requirements, and application processes.
- Guided clients through the application process, ensuring all necessary documentation was completed accurately and submitted on time.
- Resolved client inquiries and concerns regarding Medicaid benefits, application statuses, and related issues.
- Participated in training sessions to stay updated on Medicaid policies, healthcare reforms, and customer service best practices.
Support Services Specialist
iCare Health Solutions
Tampa, FL
12.2021 - 09.2022
- Assisted patients in understanding vision and dental insurance benefits, coverage details, and claim processes.
- Collaborated with insurance providers and healthcare professionals to coordinate patient care and ensure smooth benefit utilization.
- Documented patient interactions and maintained accurate records in the CRM system, adhering to privacy and confidentiality guidelines.
Assistant Manager
La Semilla Bakery
Tampa, FL
02.2021 - 07.2021
- Guided and supported new colleagues in achieving customer service objectives and sales targets.
- Maintained a flexible schedule and willingly took on extra shifts to fulfill business requirements.
- Delivered friendly service and knowledgeable assistance to promote customer loyalty and consistent sales.
- Maintained reports of transactions and greeted customers when entering and leaving the store.
- Maintained cleanliness and hygiene standards while preparing and serving bakery food items.
Cashier
THRIFT STORE
Tampa, FL
08.2020 - 02.2021
- Efficiently operated cash register, processed transactions accurately, and handled cash, credit, and debit payments.
- Maintained a neat and organized checkout area, ensuring cleanliness and safety for customers.
- Assisted with pricing and tagging merchandise, stocking shelves, and maintaining store appearance.
- Collaborated with team members to achieve daily sales targets and provide excellent customer service.
Surgery Room Cleaner
Morton Plant Hospital
Clearwater, FL
01.2020 - 11.2020
- Executed daily cleaning and disinfection procedures in surgery rooms, following hospital protocols and infection control guidelines.
- Prepared surgical rooms before and after procedures, ensuring all surfaces, equipment, and instruments were sanitized.
- Monitored and restocked cleaning supplies and disposables, ensuring availability for daily operations.
Skills
- Client support
- Proficient in handling multiple tasks
- Effective bilingual communication
- Proficient in Microsoft Lists
- Excel data management
- Candidate sourcing
- HR policies and procedures
- Onboarding and orientation
- Data entry and reporting
- Industry Knowledge (Janitorial and Maintenance Services)
Languages
Spanish
Native/ Bilingual
Timeline
HR Coordinator
The Facilities Group
11.2024 - Current
Recruiter
The Facilities Group
04.2023 - 11.2024
CSR - Customer Service Representative
Maximus
10.2022 - 08.2024
Support Services Specialist
iCare Health Solutions
12.2021 - 09.2022
Assistant Manager
La Semilla Bakery
02.2021 - 07.2021
Cashier
THRIFT STORE
08.2020 - 02.2021
Surgery Room Cleaner
Morton Plant Hospital
01.2020 - 11.2020