Paula ODell
St. Petersburg,FL
Summary
Versatile Bartender with 20 years of hands-on experience using correct techniques and liquid measurements to expertly prepare alcoholic drinks. Creative and artistic team player with updated knowledge of menu items. Dedicated to providing positive customer experience to build loyal customer base.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bartender
Tampa Hub Corp/Crab Shack
Saint Petersburg, FL
10.2018 - Current
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
Clerical Office Assistant
AnyTicket.com
Saint Petersburg, FL
01.2017 - 10.2018
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Answered phone calls and welcomed visitors to office.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Developed organizational filing systems for confidential customer records and reports.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Manager
Ricky P's PoBoy Shoppe
Saint Petersburg, FL
03.2008 - 06.2018
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Minimized staff turnover through appropriate selection, orientation and training.
- Recruited and hired qualified candidates to fill open positions.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Education
Associate of Science - Business
Walden University
Minneapolis, MNSkills
- Customer Service
- Organizational Ability
- Service-Oriented Mindset
- Marketing and Sales Experience
Certification
- Licensed Certified Food Service Manager - valid until 2024
- ServSafe License - valid until 2024
Timeline
Bartender
Tampa Hub Corp/Crab Shack
10.2018 - Current
Clerical Office Assistant
AnyTicket.com
01.2017 - 10.2018
Manager
Ricky P's PoBoy Shoppe
03.2008 - 06.2018
Associate of Science - Business
Walden University
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