PAULA PINGITORE
mt. pleasant,sc
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Hall Management Group. Expert in guest engagement and menu memorization, I consistently enhanced dining experiences and contributed to revenue growth through effective upselling techniques. Committed to maintaining cleanliness standards and fostering relationships with patrons.
Overview
18
18
years of professional experience
Work History
Server
Hall Management Group
02.2015 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed order accuracy by coordinating with kitchen staff, enhancing operational efficiency.
- Trained and mentored new servers on menu knowledge and service protocols.
- Oversaw daily restaurant operations, maintaining high standards of cleanliness and organization.
- Implemented upselling techniques, contributing to increased revenue through enhanced guest engagement.
Server
Maverick Southern Kitchens
09.2007 - 02.2015
- Developed strong relationships with regular patrons, personalizing service to enhance their dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Associate of Science - Biology/chemistry
TJC
Tulsa, OK05-1990
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
Timeline
Server
Hall Management Group
02.2015 - Current
Server
Maverick Southern Kitchens
09.2007 - 02.2015
Associate of Science - Biology/chemistry
TJC