Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Paula Proper

Sherwood ,OR

Summary

Dynamic Medical Office Administrator and Customer Care Coordinator with proven expertise in managing patient records, ensuring HIPAA compliance, and excelling in high-pressure environments. At Evergreen Prosthetics and Orthotics, streamlined billing processes and enhanced patient relations. Exceptional at multitasking and fostering client relationships, significantly improving customer retention for Numotion.

Overview

12
12
years of professional experience

Work History

Medical Office Administrator

Evergreen Prosthetics And Orthotics
Oregon City, Or
10.2021 - Current
  • Managed appointments, registrations and patient relations in busy prosthetics & orthotics office.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Verified benefits and worked with insurance companies to obtain payments.
  • Oversaw office records and maintained strict document control.
  • Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
  • Received, recorded and filed medical payments by check, cash, and credit card.

Customer Care Coordinator

Numotion
Tualatin, OR
04.2013 - 10.2021
  • Developed strong relationships with clients by consistently providing exceptional service and support.
  • Took ownership of customers issues to follow problems through to resolution.
  • Developed client rapport by promptly processing requests and resolving financial discrepancies.
  • Created customer support strategies to increase customer retention.
  • Managed high call volume with excellent multitasking skills, ensuring timely assistance to customers.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

Education

High School Diploma -

Hillsboro High School
Hillsboro, OR
06-1987

Skills

  • Appointment setting
  • Follow-up skills
  • Managing patient records
  • HIPAA compliance
  • Payment processing
  • Insurance billing procedures
  • Multitasking prowess

Accomplishments

  • Collaborated with team to development The ALS Loan Closet while at Numotion. Coordinating donations of medical equipment, then getting that equipment out to ALS patients in need.

Timeline

Medical Office Administrator

Evergreen Prosthetics And Orthotics
10.2021 - Current

Customer Care Coordinator

Numotion
04.2013 - 10.2021

High School Diploma -

Hillsboro High School
Paula Proper