Paula Rice Sherman
Chino,CA
Summary
Accomplished Program Specialist at Walden House with expertise in program management and persuasive communication. Successfully coordinated logistics and developed training materials, enhancing staff performance by 20%. Proven ability in skill development and team oversight, driving program success and fostering collaboration. Adept at utilizing accounting software to streamline financial processes and improve data accuracy.
Overview
1
1
Certification
2019
2019
years of professional experience
Work History
Program Specialist
Walden House
El Monte, CA
07.2009 - 01.2019
- Coordinated logistics for programs to support timely service delivery.
- Created training materials to improve staff understanding of program goals.
- Provided assistance in collecting and analyzing data for program evaluations.
- Supported communication between departments to enhance service delivery.
- Conducted needs assessments to identify service gaps and guide program development.
- Collaborated with professionals to outline and execute program plans and objectives.
- Developed and managed various program types.
- Set objectives and formulated action plans to meet those objectives.
Accounts Assistant
JWCH Institute
Los Angeles, CA
2019 - 2025
- Processed financial transactions accurately and updated accounts in a timely manner.
- Assisted in reconciling monthly statements and identified discrepancies for resolution.
- Supported preparation of financial reports to enhance data integrity and accuracy.
- Collaborated with team members to improve billing procedures and streamline workflow.
- Maintained organized filing systems for invoices and receipts to facilitate easy record access.
- Communicated effectively with clients regarding account inquiries to foster positive relationships.
- Utilized accounting software to manage transactions and create reports.
- Resolved disputes with clients regarding outstanding invoices, payments, and adjustments.
Education
Master of Science - Leadership And Management
University of La Verne
La Verne, California05.2003
Bachelor of Arts - Psychology
Antioch University
Marina Del Rey, California05.1998
Skills
Skill development
Group and individual instruction
Performance assessments
Skill building
Program management
Office administration
Staff development
Training coordination
Persuasive communication style
Team oversight
Accomplishments
Published a Co-Authored Gender Responsive Trauma Informed Program model that is being used in the Women’s Prisons across the state of California.
Certification
Anthony Robbin’s 7 day training
Training for Trainers on all variations of Motivational Interviewing
Certified EAP
Certified SUDCC Substance Use Counselor
Timeline
Program Specialist
Walden House
07.2009 - 01.2019
Accounts Assistant
JWCH Institute
2019 - 2025
Master of Science - Leadership And Management
University of La Verne
Bachelor of Arts - Psychology
Antioch University