Open To Work
Paula Jordan
Pittsburgh,USA
Summary
An energetic goal-oriented professional desires to obtain a position to utilize and enhance customer service skills. Successful experience in account management, needs assessment, B2C sales, training and relationship building. Excellent prospecting, closing abilities, and communication skills. Respected for problem-solving and efficient time management. Self-motivated and flexible; comfortable working independently with little supervision in a team environment.
Overview
26
26
years of professional experience
Work History
Membership Retention / Customer Service
American Automobile Association (AAA) East Central
11.1999 - Current
- Consistently ranked as top full-time producer for Retention Membership Team.
- Implemented strategies to enhance club memberships within East Central Region successfully.
- Surpassed sales targets: achieved 117% above plan for multiple years, including 103% in 2017.
- Managed over 1,500 membership accounts each month, ensuring customer satisfaction.
- Enhanced revenue by promoting AAA products at Auto/RV shows to new customers.
- Engaged in continuous education through AAA University Online Academy programs.
- Collaborated with Human Resources to modernize job descriptions as needed.
- Arranged meetings and facilitated training sessions for out-of-state AAA Manager.
Skills
- Resourceful problem-solving techniques
- Outstanding customer service skills
- Steady job performance and efficiency
- Leadership excellence
- Familiarity with marketing resource management tools
- Skilled in Microsoft Office applications
- Organizational skills and multitasking proficiency
- Trust-building and relationship management
- Adaptability to evolving situations
TRAINING
- Handling sensitive information
- Credit card security part 1&2
- Email spoofing
- Safe web browsing
- Social Engineering
Timeline
Membership Retention / Customer Service
American Automobile Association (AAA) East Central
11.1999 - Current
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