PAULA ROGERS
Emory,TX
Summary
Dynamic retail professional with over 8 years of experience in team leadership. Expertise in streamlining operations, resolving customer issues, and fostering a positive work environment. Dedicated manager with strong skills of communication and customer service.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Assistant Manager
Brookshires
959 East Lennon, Emory, TX 75440
05.2018 - Current
- Led team in daily operations to ensure efficient store management and customer satisfaction.
- Streamlined inventory processes to reduce stock discrepancies and improve order accuracy.
- Trained and mentored new staff on company policies, procedures, and best practices.
- Developed promotional strategies to enhance product visibility and drive sales growth.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Store Manager
Tawakoni Grocery
462 East Hwy 276 Point, Tx 75472
06.2015 - 09.2017
- Oversaw daily operations, ensuring efficient inventory management and optimal stock levels.
- Developed and maintained vendor relationships, negotiating favorable terms for product procurement.
- Improved store layout and merchandising strategies, increasing customer engagement and satisfaction.
- Led a team of employees, fostering a collaborative environment focused on achieving store goals.
- Monitored compliance with health regulations, maintaining high standards for food safety and hygiene practices
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Assisted in recruiting, hiring and training of team members.
Dispatcher
Rains County Sheriff's Office
313 North Street Emory, Tx 75440
11.2014 - 06.2015
- Coordinated emergency response efforts, ensuring timely and accurate dispatch of resources.
- Utilized computer-aided dispatch (CAD) systems for real-time incident tracking and resource management.
- Monitored radio communications to facilitate effective coordination between law enforcement and emergency services.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
Education
High School Diploma -
Wills Point
Wills Point, TxSkills
- Customer service
- Team leadership
- Retail operations
- Decision-making
- Time management
Certification
Have certifications in TABC, Manager Food Handlers, and Tobacco licensing.
Timeline
Assistant Manager
Brookshires
05.2018 - Current
Store Manager
Tawakoni Grocery
06.2015 - 09.2017
Dispatcher
Rains County Sheriff's Office
11.2014 - 06.2015
High School Diploma -
Wills Point