Summary
Overview
Work History
Education
Skills
References
Timeline
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PAULA St Cyr

Philadelphia,PA

Summary

Human Resource Professional with proven expertise in compliance and problem-solving. Managed disability claims effectively while enhancing employee engagement through streamlined benefits administration. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Improved leave process efficiency, leading to higher employee satisfaction rates. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.

Overview

13
13
years of professional experience

Work History

HR Benefits and Leave Specialist

The Salvation Army
Philadelphia, PA
02.2024 - 02.2025
  • Company Overview: Contract Robert Half, Inc
  • In house expert on Family Medical Leave Act and the Americans with Disabilities Act.
  • Managing initial Workers’ Compensation claims for end processing and approval by third-party vendor.
  • Demonstrate and leading newly hired employees in the onboarding process.
  • Manage all disability insurance claims with third party administrators ensuring compliance with state and federal laws.
  • Coordinates FML leave with short-term and long-term disability claims.
  • Partner with legal counsel for escalated problem resolution.
  • Communicating ADA qualifications with high level managers, supervisors, and employees.
  • Communicate to benefit members how to utilize coverage, co-insurance, problem solve prescription denials and assess dependent care.
  • Complete medical verification for retirees or those aged 65 and over enrolling into Medicare.
  • Manage and processing of healthcare enrollment of benefits for newly hired full-time, part-time, and re-hired employees.
  • Process and reconciliation of monthly billing of various insurances.
  • Contract Robert Half, Inc

Parking Enforcement Officer

Philadelphia Parking Authority
Philadelphia, PA
05.2023 - 08.2023
  • Management of designated city and residential parking areas.
  • Providing citizens with information on parking permits, and handling violations online or in person.
  • Meter timing and collection regulations.
  • Patrolling rural and suburban neighborhoods for safety issues and helping to decrease traffic congestion.

HR Benefit Leave and Disability Specialist

Asplundh Tree Expert, LLC
Willow Grove, PA
07.2012 - 08.2022
  • Leading a team of co-workers in daily communication with Regional Managers, Union representatives and Third-party vendors on benefit maintenance, leave protocol, and benefit usage.
  • Giving direction and guidance on FMLA, life Insurance, Short and Long-Term disability to employees, managers, HR, and regional office contacts within the organization.
  • Managing quarterly and annual benefit premium billing reports to vendors active claims.
  • Maintain detailed records of all applications, enrollments, FMLA reports and disability data ensuring HIPAA compliance and auditing for leave accuracy.
  • Oversee payroll coordination for short-term, long-term leaves, and Workers Compensation claims.
  • Producing annual and quarterly insurance certificates for bids on union job contracts.

Benefit Enrollment Consultant

United Health Services
Blue Bell, PA
11.2011 - 07.2012
  • Company Overview: Contract, The Carney Group, LLC
  • Training and coaching usage of interactive benefit computer systems.
  • Investigating plan coverage and local, state, and federal compliance competencies.
  • Consulting and educating personnel on their health benefit options and programs.
  • Implement various benefit plans as set by internal and external stakeholders.
  • Contract, The Carney Group, LLC

Education

Bachelor of Arts - Organizational Leadership

LaSalle University
Philadelphia, PA
05.2024

Skills

  • Active Listening
  • Customer Service
  • Employee Engagement
  • Microsoft Office 365
  • Oracle Peoplesoft
  • Day Force Workforce System
  • Life and Death Insurance Claims
  • Verbal and Written Communication
  • Problem-solving
  • Time Management
  • Wage Verification
  • CRS Benefit Tracking System
  • Workers’ Compensation

References

References available upon request.

Timeline

HR Benefits and Leave Specialist

The Salvation Army
02.2024 - 02.2025

Parking Enforcement Officer

Philadelphia Parking Authority
05.2023 - 08.2023

HR Benefit Leave and Disability Specialist

Asplundh Tree Expert, LLC
07.2012 - 08.2022

Benefit Enrollment Consultant

United Health Services
11.2011 - 07.2012

Bachelor of Arts - Organizational Leadership

LaSalle University

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