Paula Sanders
Waco,Texas
Summary
- Over 20 Years of Responsible Work Experience with Strong Work Ethic
- Associate of Science Degree from Texas State Technical College
- Trained In Digital Forensics Technology
- Customer Service and Back Officer Leader Experience
- Hard Working Multi-Tasker and Detail-Oriented
- Ability to Establish Good Rapport with Workers and Customers Alike
- Quick Learner Who Is Always Willing To Learn and Accept New Tasks
- Work Well Independently, As Well As, Part of a Team
Overview
25
25
years of professional experience
Work History
Retail Sales Specialist
Pilot Flying J Travel Center
09.2021 - Current
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed strong relationships with customers, resulting in repeat business and loyalty.
- Maintained a well-organized and visually appealing store environment for optimal customer experience.
- Coordinated closely with the management team, communicating feedback from customers to improve products and services.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Boosted sales revenue through effective upselling and cross-selling techniques.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Issued receipts and processed refunds, credits, or exchanges.
- Handled in-store purchase payment processing with cash and credit cards.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
Customer Service Specialist
BEST BUY
01.2000 - 12.2021
- Responsible for handling customer questions and complaints and documenting consumer communications for a large department store
- Coordinated with team members to reach sales targets by supporting sales cycle
- Trained new associates on store programs and policies, as well as, trained and developed new team members on customer service initiatives and operational procedures
- Completed paperwork associated with merchandise, price adjustments, returns and cash register operation
- Utilized upselling and cross-selling techniques to provide solutions to customer issues
Back Office Leader
BEST BUY
01.2000 - 12.2021
- Responsibilities involved managing daily tasks consistently and seeking out opportunities to support business targets
- Supported operations with consistent maintenance and updates of corporate records
- Assisted team members and managers in maintaining productivity and project milestones
- Maintained adequate cash and change in organized sorted and wrapped holders
- Set up and broke down cash drawers daily and placed new orders, as needed
Geek Squad
BEST BUY
01.2000 - 12.2021
- Responsible for addressing concerns expeditiously to avoid issues
- Followed established guidelines and procedures at all times
- Completed all assigned tasks efficiently prior to shift end
Appliance Supervisor
BEST BUY
01.2000 - 12.2021
- Responsibilities involved working with Quality Control and Compliance Teams to achieve full compliance with regulations and SOPs
- Set objectives, oversaw progress, maintained schedules and resolved issues
- Assigned tasks appropriately to team members and promoted goal-oriented teamwork
- Proactively solved worker issues to maintain good working relations
Education
Associate of Science Degree - Digital Forensics Technology/Network Security Technology
TEXAS STATE TECHNICAL COLLEGE
Waco, TexasSkills
- Customer Service and Multi-Tasking Skills
- Problem Solving Skills
- Upselling and Cross-Selling Knowledge
- Team Development Abilities
- Management
- Cash handling accuracy
- Store maintenance
Timeline
Retail Sales Specialist
Pilot Flying J Travel Center
09.2021 - Current
Customer Service Specialist
BEST BUY
01.2000 - 12.2021
Back Office Leader
BEST BUY
01.2000 - 12.2021
Geek Squad
BEST BUY
01.2000 - 12.2021
Appliance Supervisor
BEST BUY
01.2000 - 12.2021
Associate of Science Degree - Digital Forensics Technology/Network Security Technology
TEXAS STATE TECHNICAL COLLEGE
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