Paula Serrano
Garden Grove,CA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
8
8
years of professional experience
Work History
Receptionist
Beach Creek Post Acute
10.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
Activity Assistant
Beach Creek Post Acute
08.2021 - 10.2023
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Provided emotional support and companionship to improve quality of life for residents.
- Engaged residents through events, small groups, and personal attention.
- Scheduled movies, entertainment, and other special events.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Provided transportation to appointments and events to keep residents connected to community and allow access to necessary services.
Laundry Attendant
Beach Creek Post Acute
01.2021 - 08.2021
- Operated laundry equipment and loaded machines, paying careful attention to capacity.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Used irons and iron boards to press clothing, folding and organizing garments.
Server
Buffalo Wild Wings
11.2019 - 07.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Cashier/ Host
Buffalo Wild Wings
02.2016 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Rancho Alamitos High School
Garden Grove, CA06.2015
Skills
- Customer/Client Relations
- Organization Skills
- Attention to Detail
- Customer Service
- Problem Solving
- Multitasking Abilities
- Active Listening
- Documentation
Timeline
Receptionist
Beach Creek Post Acute
10.2023 - Current
Activity Assistant
Beach Creek Post Acute
08.2021 - 10.2023
Laundry Attendant
Beach Creek Post Acute
01.2021 - 08.2021
Server
Buffalo Wild Wings
11.2019 - 07.2020
Cashier/ Host
Buffalo Wild Wings
02.2016 - 11.2019
Rancho Alamitos High School
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