Summary
Overview
Work History
Education
Skills
Notables
Interests
Timeline
Generic

Paula Shaver

Scottsdale,AZ

Summary

Experienced professional with a strong background in customer interactions and service solutions. Demonstrates exceptional skills in conflict resolution, communication, and problem-solving, ensuring high levels of customer satisfaction and loyalty. Collaborative team player who easily adapts to changing needs and consistently strives for results through efficient and empathetic service. Recognized for reliability and a proactive approach in meeting both customer and organizational goals.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Jet Aviation
06.2024 - Current
  • Handling high end clientele.
  • Managed approximately 30 incoming calls, emails, and faxes per day from customers.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Entering fuel tickets and fuel releases, providing passengers with detailed information about their ground transportation and flights.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Radio communications and dispatch information to crews.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Commercial Flight Attendant

Skywest Airlines
10.2004 - 08.2023
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.

Inflight Safety Auditor

Skywest Airlines
01.2007 - 01.2009
  • Responsible for overseeing Safety Audits for flight attendants in accordance with FAA regulations and guidelines.
  • Participated in multiple internal audits within Inflight department which included training, training devices, distribution of manuals and on-time performance.
  • Mentored junior auditors, sharing best practices for performing detailed assessments of workplace conditions and processes.
  • Conducted root cause analyses for incidents, leading to targeted improvements in safety procedures and policies.

Technical Writer/Inflight Publications

Skywest Airlines
01.2005 - 01.2007
  • Managed approximately 40 emails per day
  • Responsible for writing standards and guidelines in accordance with FAA Regulations and Company policies for Inflight Manuals.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Managed version control and timely updates of documents through effective project tracking and organization skills.
  • Reviewed and edited technical documents for clarity, grammar, and accuracy before publication.

Education

Court Reporting - Court Reporting

Court Reporting Institute of Dallas
Dallas, Texas
05.1998

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Relationship building
  • Complaint resolution
  • Payment processing
  • Client relations
  • Complaint handling
  • Conflict resolution
  • Customer relations
  • Microsoft Office Suite

Notables

  • ATOS Overview Course, 07/01/07
  • System Safety Course, 06/01/07
  • Cabin Safety Workshop, 06/01/07

Interests

  • Learning new cooking techniques and expanding my culinary skills
  • Volunteering at community kitchens and food-related charities
  • I like working with my hands and fixing things
  • Crafting and DIY Projects
  • Drawing and Painting
  • Interior Design
  • Hiking

Timeline

Customer Service Representative

Jet Aviation
06.2024 - Current

Inflight Safety Auditor

Skywest Airlines
01.2007 - 01.2009

Technical Writer/Inflight Publications

Skywest Airlines
01.2005 - 01.2007

Commercial Flight Attendant

Skywest Airlines
10.2004 - 08.2023

Court Reporting - Court Reporting

Court Reporting Institute of Dallas

Similar Profiles

CREATE PROFILE
Paula Shaver