Paula Sipe
Friedens,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional organizational skills. Adept at working effectively unsupervised or with a team,
quickly mastering new skills.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Somerset Trust Company
Somerset , PA
12.2023 - Current
- Provided exceptional customer service while accurately processing routine transactions.
- Processed wire transfers for customers both domestically and internationally.
- Performed daily reconciliation of teller drawer within established limits.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Assisted customers with account inquiries and transaction issues.
- Educated customers on banking products and services available at the company.
- Handled cash transactions while ensuring compliance with company policies and procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints through effective communication and problem-solving skills.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted available products and services to customers during service, account management and order calls.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Mentored junior team members and managed employee relationships.
- Prevented key account losses by researching discrepancies and correcting problems.
- Provided assistance to customer with fraudulent activity on their accounts, cards, and online banking.
Customer Service Representative
Somerset Trust Company
Somerset, PA
09.2010 - 05.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Effectively processed customer transactions in a timely manner.
- Opened and closed customer and business accounts
- Maintained and balanced cash drawer and vault.
- Processed consumer loans
- Identified, educated and assisted customers with money fraud situations
- Researched customer accounts for problems and errors.
Server
Ruby Tuesday
Somerset, PA
05.2010 - 08.2010
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Shift Supervisor
Pizza Hut
Somerset, PA
08.1995 - 05.2010
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Collaborated with team members to improve performance and implement training updates.
- Reinforced rules to promote superior employee performance.
- Assessed operations and adjusted scheduling to maximize productivity.
- Recruited, hired and mentored new team members, working closely with human resources department.
- Supervised and led employees to maintain productivity and customer service levels.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Managed daily workflow and scheduled staff for adequate coverage.
Education
High School Diploma -
Franklin Area High School
Franklin, PA06.1988
Skills
- Adaptive Team Player
- Coordination
- High-Energy Attitude
- Problem-Solving Abilities
- Positive and Professional
Timeline
Customer Service Representative
Somerset Trust Company
12.2023 - Current
Customer Service Representative
Somerset Trust Company
09.2010 - 05.2020
Server
Ruby Tuesday
05.2010 - 08.2010
Shift Supervisor
Pizza Hut
08.1995 - 05.2010
High School Diploma -
Franklin Area High School