Paula Stewart
Customer Service
Highlands Ranch,CO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Delivery Driver
Door Dash
09.2020 - 06.2023
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
Client Service Representative
American Service Finance
12.2014 - 09.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Guest Service Representative
Highlands Ranch Community Association
08.2005 - 12.2014
- Enrolled members and prospects in classes and events
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Processed payments over phone and in person using POS system. Balance drawer at end of shift.
Education
High School Diploma -
John F Kennedy High School
Denver, CO06.1976
Skills
- Customer Satisfaction
- Complaint Resolution
- Efficient Data Entry
- Cash Management
- Verbal and Written Communication
- Cash Drawer Management
Work Preference
Work Type
Part TimeWork Location
RemoteTimeline
Delivery Driver
Door Dash
09.2020 - 06.2023
Client Service Representative
American Service Finance
12.2014 - 09.2020
Guest Service Representative
Highlands Ranch Community Association
08.2005 - 12.2014
High School Diploma -
John F Kennedy High School
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