Paula Thomson
Big Pine,CA
Summary
Proven leader in streamlining operations and enhancing customer experiences at High Sierra Credit Union, adept in staff management and financial reporting. Skilled in money handling and fostering positive staff and customer relations, I excel in multitasking and workload management, significantly reducing discrepancies and improving team performance.
Overview
20
20
years of professional experience
Work History
Assistant Manager
High Sierra Credit Union
Bishop, CA
03.2017 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations to the front end office of Credit Union.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Developed strong working relationships with staff and customer fostering a positive environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies for the front end of office.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies under our department.
- Training of new Teller staff.
- Process Payroll/Taxes monthly and quarterly.
- Balance Company Check book monthly.
- Create procedure manuals.
Office Manager
Sterling Heights Assisted Living
Bishop, CA
02.2013 - 03.2017
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Assisted with regulatory issues such as compliance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Responsible for all Employee files and the Residents Financial files, processed invoices
- Bank deposits
Office Manager/Bookkeeper
Mr. K's Automotive
Bishop, CA
01.2012 - 01.2013
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records and payroll.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balancing.
- Banking (deposits)
- Managed the Tow Truck call outs.
Medical Records Director
Bishop Care Center
Bishop, CA
10.2004 - 01.2012
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
- Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
- Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
- Created and maintained safeguards against unauthorized access and use of computer-based medical records.
- Reviewed open and closed records to comply with medical record documentation policies and reported findings to nursing services director.
- Managed a team of medical records staff, promoting teamwork and consistently meeting departmental goals.
- Responsible for patients medical charts and Employees personal files.
- Data entry of doctors orders and processing forms for nursing.
- Human resources, payroll, accounts payables, accounts receivables, billing
Education
High School Diploma -
Big Pine Unified School
Big Pine, CA06.1982
Skills
- Money Handling
- Customer Relations
- Staff Training and Development
- Staff Management
- Workload Management
- Employee Scheduling
- Customer rapport
- Recruiting and interviewing
- Multitasking
- Accounts payables
- Accounts Recievables
- Payroll/Taxes
- Medical Record filing
Timeline
Assistant Manager
High Sierra Credit Union
03.2017 - Current
Office Manager
Sterling Heights Assisted Living
02.2013 - 03.2017
Office Manager/Bookkeeper
Mr. K's Automotive
01.2012 - 01.2013
Medical Records Director
Bishop Care Center
10.2004 - 01.2012
High School Diploma -
Big Pine Unified School