Paula Tokarz
Waterford
Summary
Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing many years of hands-on experience receiving and disbursing money in financial institutions and other establishments. Focused on exceeding expectations and building customer loyalty.
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
37
37
years of professional experience
Work History
Customer Service Cashier
Walmart
Clifton Park
06.2020 - Current
- Greeted customers promptly and responded to questions.
- Resolved customer complaints in a professional manner.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Answered customers' questions and provided information on store procedures or policies.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Scanned items and checked pricing on cash register for accuracy.
- Operated cash registers to process payments for goods and services.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Processed customer payments quickly and returned exact change and receipts.
Head Teller
Trustco Bank
Clifton Park
03.1988 - 09.1999
- Resolved problems or discrepancies concerning customers' accounts.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Managed day-to-day operations of the teller line including scheduling staff members.
- Compiled and reported daily statistics on teller transactions and discrepancies.
- Balanced ATM machines, including loading of cash in accordance with bank's replenishment schedule.
- Facilitated communication between teller line and bank management on operational issues.
- Prepared official checks for customer and internal bank needs.
- Performed regular audits on teller drawers to maintain accuracy and prevent fraud.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Assisted with the opening and closing of accounts, providing customers with detailed information on bank services.
Education
High School Diploma -
Shenendehowa Central
Clifton Park, NY06-1980
Skills
- Customer service
- Cash handling
- Point of sale
- Inventory management
- Conflict resolution
- Sales transactions
- Store policies
- Client retention
- Time management
- Problem solving
- Cash handling expertise
- Customer satisfaction
- Multitasking and organization
Timeline
Customer Service Cashier
Walmart
06.2020 - Current
Head Teller
Trustco Bank
03.1988 - 09.1999
High School Diploma -
Shenendehowa Central