Paula Urrutia
Phoenix,AZ
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
6
6
years of professional experience
Work History
Lead/Bartender Shift Manager
Spinato's Pizzeria
07.2018 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supervised staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Lead Sales Representative
T-Mobile
05.2017 - 06.2018
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
High School Diploma -
Shadow Mountain High School
Phoenix, AZ05.2015
Skills
- Guest Satisfaction
- Payment Processing
- POS Inventory System Operation
- Constructive Feedback
- Employee Performance Reviews
- Maintaining Clean Work Areas
- Keeping focus in stressful environments
Languages
Spanish
Native or Bilingual
Timeline
Lead/Bartender Shift Manager
Spinato's Pizzeria
07.2018 - Current
Lead Sales Representative
T-Mobile
05.2017 - 06.2018
High School Diploma -
Shadow Mountain High School