Summary
Overview
Work History
Education
Skills
Timeline
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Paula Vaughan

Glen Burnie,MD

Summary

Professional Secretary with over 8 years of experience managing daily administrative support tasks and operations in the Private industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.

Overview

17
17
years of professional experience

Work History

Residential Coach

Chrysalis House
05.2022 - Current
  • Fostered positive relationships with residents by demonstrating empathy, active listening, and effective communication skills.
  • Promoted a safe and supportive environment by enforcing house rules, maintaining cleanliness standards, and addressing any issues promptly.
  • Managed challenging behaviors effectively using de-escalation techniques and implementing appropriate interventions when necessary.
  • Coached residents through personal challenges or setbacks, providing emotional support and guidance on effective coping strategies.

Secretary

Sheppardpratt Schools
06.2007 - Current
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Screened visitors and issued badges to maintain safety and security.

Residential Counselor

Vesta, Inc.
08.2014 - 11.2022
  • Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
  • Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
  • Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
  • Monitored and documented client progress toward meeting goals and objectives.
  • Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
  • Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.

House Counselor

Langton Green Inc
07.2020 - 11.2021
  • Maintained detailed records of residents'' progress, facilitating communication among team members and informing future care decisions.
  • Ensured compliance with state regulations by maintaining accurate documentation and staying up-to-date on relevant policies and procedures.
  • Managed challenging situations effectively through de-escalation techniques, reducing stress levels among both staff and residents.
  • Mentored new staff members, sharing knowledge and expertise to ensure a smooth transition into their roles as House Counselors.
  • Provided compassionate support during times of crisis, offering coping strategies and resources tailored to individual needs.
  • Reduced behavioral incidents by implementing a proactive approach to conflict resolution and crisis management.
  • Conducted daily check-ins with residents, providing reassurance while also monitoring their overall wellbeing.

Education

High School Diploma -

Bowie High School
Bowie, MD
06.1988

Skills

  • Self-awareness
  • Coaching and Mentoring
  • Motivational Techniques
  • Boundary Setting
  • Customer Service
  • Data Entry
  • Answering incoming/outgoing calls
  • Ordering Supplies

Timeline

Residential Coach

Chrysalis House
05.2022 - Current

House Counselor

Langton Green Inc
07.2020 - 11.2021

Residential Counselor

Vesta, Inc.
08.2014 - 11.2022

Secretary

Sheppardpratt Schools
06.2007 - Current

High School Diploma -

Bowie High School

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Paula Vaughan