Summary
Work History
Education
Skills
Interests
Timeline
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Paula Whitman

Webster,NY

Summary

Reliable Medical Support professional with 8 years of experience in medical environment. Expertly and assist with office operations and physician support by gathering patient information, vitals and medication list. Cheerful and compassionate during each patient interaction to accommodate patients needs during their visit. Offers strong dedication to informed patient care and confidentiality.


Work History

Customer Experience Manager

Michaels Arts And Crafts
Webster, NY
09.2021 - 06.2023
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Handled complaints, provided appropriate solutions and followed up to achieve resolution.
  • Developed new employees and on-going performance assessment of current employees.
  • Delegated tasks to existing support team members.

Cashier

CVS Pharmacy
Webster, NY
07.2018 - 02.2020
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Built relationships with customers to encourage repeat business.
  • Worked with floor team and managers to meet wide range of customer needs.

Medical Assistant

Mountain Heart Cardiovascular
Flagstaff, AZ
05.2008 - 01.2011
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Completed EKGs and other tests based on patient presentation in office.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

Education

High School Diploma -

James A. Beneway Highschool
Ontario, NY
09.1987 - 06.1991

Certificate of Completion - Medical Assisting

Pima Medical Institute
Seattle, WA
05.2003 - 07.2003

Skills

Staff Management

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Interests

Crafting, Painting, knitting and sculpting

Camping , hiking, Gardening,

Timeline

Customer Experience Manager

Michaels Arts And Crafts
09.2021 - 06.2023

Cashier

CVS Pharmacy
07.2018 - 02.2020

Medical Assistant

Mountain Heart Cardiovascular
05.2008 - 01.2011

Certificate of Completion - Medical Assisting

Pima Medical Institute
05.2003 - 07.2003

High School Diploma -

James A. Beneway Highschool
09.1987 - 06.1991

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Paula Whitman