Misha Smith
Brooksville,KY
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ambitious Managing Director with excellent communication and time management skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value.
Overview
10
10
years of professional experience
Work History
Training Store Manager
Cato Fashions
Maysville, KY
07.2012 - Current
- Oversaw, trained and encouraged store personnel, promoting culture of efficiency and performance.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Drove sales and planned promotional and local store marketing activities.
- Opened and closed store five days per week.
- Supervised and effectively trained thirty employees to decrease process lags and boost productivity within the district.
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in all areas needed.
- Provided exceptional customer service to customers, increasing customer loyalty 85%.
- Collaborated with assistant managers to open and close store, handle large transactions and manage inventory.
- Reported issues to higher management with great detail.
- Mitigated business risks by working closely with staff members and assessing performance.
- Promoted positive customer experience through day-to-day supervision and management of Cato, Maysville store.
- Trained new employees on proper protocols and customer service standards.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored over [Number] employees' day-to-day activities and made plans to rectify issues.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
Education
High School Diploma -
Bracken County High School
Brooksville, KY05.1987
Skills
- Originality and Creativity
- Cost Reduction
- Policy Development and Enforcement
- Decision Making
- Financial Statement Review
- Customer Service Management
- Team Leadership
- Problem Anticipation and Resolution
- Business Leadership
- Sales Tracking
- Verbal and Written Communication
- Training Management
- Employee Motivation
- Assignment Delegation
- Budget Control
- Recruitment and Hiring
- Mathematical Calculation and Reasoning
- Staff Scheduling
- Payroll Administration and Timekeeping
- Customer Relations
- Inventory Tracking and Management
- Desktops, Laptops and Mobile Devices
- Money Handling
- Multitasking and Prioritization
- Deadline Management
- POS Terminal Operations
- Credit Terms Determination
Timeline
Training Store Manager
Cato Fashions
07.2012 - Current
High School Diploma -
Bracken County High School