Paula Woodfork
Customer Service Professional
Evergreen Park,IL
Summary
Customer-oriented Patient Access Specialist with 10+ year background in patient services. Strong focus on superb customer service delivery with sound knowledge of patient registration procedures. Exceptional telephone and in-person communication abilities. Types 65 wpm and skilled in industry-related computer software, including EPIC.
Overview
4
4
years of post-secondary education
15
15
years of professional experience
Work History
Patient Access Specialist
Northwestern Memorial Hospital
Chicago, IL
04.2015 - Current
- Collected and validated patient demographics and insurance information.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Used EPIC software to schedule appointments.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Patient Services Specialist
Northwestern Memorial Physicians Group
Chicago, IL
11.2007 - 03.2013
- Handled 80 calls per day to address customer inquiries and concerns.
- Offered friendly and efficient service to all patients, handled challenging situations with ease.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Explained plans for treatment and payment options.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
Phone Screener/Recruiter
PeopleScout
Chicago, IL
02.2003 - 04.2007
- Developed lists of qualified candidates for several Fortune 500 corporate hiring managers.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Scheduled and conducted 90 interviews each week.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Generated specific candidate pool for career opportunities through evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
Education
High School Diploma -
Westinghouse Vocational High School
Chicago, IL 09.1992 - 06.1996
Skills
Patient Registration
Insurance Verification
Health information obtainment
Appointment Scheduling
Insurance verifying
Interpreting physician orders
Patient interviewing
Participant screening
Data verification
Typing 65 wpm
Telephone interviews
Computer skills
Timeline
Patient Access Specialist
Northwestern Memorial Hospital
04.2015 - Current
Patient Services Specialist
Northwestern Memorial Physicians Group
11.2007 - 03.2013
Phone Screener/Recruiter
PeopleScout
02.2003 - 04.2007
High School Diploma -
Westinghouse Vocational High School
09.1992 - 06.1996