Paula Woodfork
Customer Service Professional
Evergreen Park,IL
Summary
Customer-oriented Patient Access Specialist with 10+ year background in patient services. Strong focus on superb customer service delivery with sound knowledge of patient registration procedures. Exceptional telephone and in-person communication abilities. Types 65 wpm and skilled in industry-related computer software, including EPIC.
Overview
4
4
years of post-secondary education
15
15
years of professional experience
Work History
Patient Access Specialist
Northwestern Memorial Hospital
Chicago, IL
04.2015 - Current
- Collected and validated patient demographics and insurance information.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Used EPIC software to schedule appointments.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Patient Services Specialist
Northwestern Memorial Physicians Group
Chicago, IL
11.2007 - 03.2013
- Handled 80 calls per day to address customer inquiries and concerns.
- Offered friendly and efficient service to all patients, handled challenging situations with ease.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Explained plans for treatment and payment options.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
Phone Screener/Recruiter
PeopleScout
Chicago, IL
02.2003 - 04.2007
- Developed lists of qualified candidates for several Fortune 500 corporate hiring managers.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Scheduled and conducted 90 interviews each week.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Generated specific candidate pool for career opportunities through evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
Education
High School Diploma -
Westinghouse Vocational High School
Chicago, IL 09.1992 - 06.1996
Skills
Patient Registration
undefinedTimeline
Patient Access Specialist
Northwestern Memorial Hospital
04.2015 - Current
Patient Services Specialist
Northwestern Memorial Physicians Group
11.2007 - 03.2013
Phone Screener/Recruiter
PeopleScout
02.2003 - 04.2007
High School Diploma -
Westinghouse Vocational High School
09.1992 - 06.1996
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