Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Paula Yearwood

Jacksonville,FL

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

8
8
years of professional experience

Work History

Warehouse Worker

Amazon
Jacksonville, FL
06.2023 - 11.2023
  • Identified damaged products upon receipt and reported them to supervisor.
  • Followed established safety procedures when handling heavy objects.
  • Maintained cleanliness of work area by sweeping and mopping floors, emptying trash containers.
  • Inspected incoming shipments to ensure accuracy of order.

Custodial Specialist

GMB
Jacksonville, FL
05.2022 - 08.2022
  • Emptied trash cans into larger garbage bags for disposal.
  • Followed all protocols for proper use of cleaning products.
  • Cleaned spills promptly to prevent slips or falls.
  • Swept and vacuumed carpets in offices and hallways.
  • Cleaned and sanitized restrooms, floors, walls, windows, surfaces, fixtures and equipment.

Packer Associate

Randstad {project Kefee}
Jacksonville, FL
03.2021 - 05.2021
  • Maintained a clean and safe work environment at all times by adhering to company policies and regulations.
  • Ensured that all products were properly packaged before being shipped out of the facility.
  • Labeled packages with shipping information such as address labels or colored stickers.
  • Checked for damaged goods and recorded discrepancies on appropriate paperwork.
  • Followed all safety protocols while operating packaging equipment or handling hazardous materials.
  • Organized packages according to size, weight, destination, or type of product using hand-held scanners.

Machine Operator

Kraft Heinz
Jacksonville, FL
04.2020 - 09.2020
  • Adjust machine settings to complete tasks accurately.
  • Ensure that safety guidelines are followed at all times while operating machinery.
  • Observe machine operations to detect any problems or defects in the finished product.
  • Carry out regular safety checks on machinery prior to operation.
  • Monitor the feed and speed of machines during the machining process.
  • Prepared machine for production processes by equipping with required tools and parts.
  • Monitored and observed production line to watch for pile-ups and jams.
  • Verified production orders prior to starting set-up.

Customer Service Representative

Maximus Federal Services
Jacksonville, FL
03.2019 - 09.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Cashier

Walmart
Jacksonville, FL
06.2015 - 04.2016
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Worked closely with front-end staff to assist customers.

Education

High School Diploma -

William M. Raines High School
Jacksonville, FL
06-2019

Skills

  • Inventory Tracking
  • Storage Organization
  • Heavy Equipment Operation
  • Material Handling
  • Data Entry
  • Inbound and Outbound Calling
  • Product Knowledge
  • Call Management
  • Information Security
  • Complaint resolution
  • Account updating
  • Data Collection
  • Microsoft Office expertise

Accomplishments

  • Highest Score for SAT

Timeline

Warehouse Worker

Amazon
06.2023 - 11.2023

Custodial Specialist

GMB
05.2022 - 08.2022

Packer Associate

Randstad {project Kefee}
03.2021 - 05.2021

Machine Operator

Kraft Heinz
04.2020 - 09.2020

Customer Service Representative

Maximus Federal Services
03.2019 - 09.2020

Cashier

Walmart
06.2015 - 04.2016

High School Diploma -

William M. Raines High School

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Paula Yearwood