Paula Flores Calderon
Rockdale,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
Work History
Data Center Technician
Whinstone/ Riot
08.2022 - Current
- Installed, configured and tested new servers, workstations, software and peripherals.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
Customer Service Representative – Outbound/Inbound
Trellis
04.2020 - 06.2022
- Work from home inbound/outbound -assist 50+ customers per day, providing successful solutions in a polite manner using active listening skills for both outbound and inbound calls while submitting Texas unemployment applications
- Maintain strong communication skills, showing empathy and having patience for each claimant
- Handled customer inquiries and suggestions courteously and professionally.
- Conversational in Spanish- able to meet requirements with Spanish speakers.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance as well as setting up PINs
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service/Cashier/Drive Thru
Whataburger
12.2019 - 03.2020
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Maintained cleanliness and presentation of stock room and production floor.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Home Health Attendant
Right AT home
01.2017 - 09.2019
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Education
Associate of Applied Science - Criminal Justice
Temple College
Temple, TX12.2024
Skills
- Medical Terminology Knowledge
- Active Listening
- Inbound and Outbound Calling
- Multi-Task Management
- Professional Telephone Demeanor
Timeline
Data Center Technician
Whinstone/ Riot
08.2022 - Current
Customer Service Representative – Outbound/Inbound
Trellis
04.2020 - 06.2022
Customer Service/Cashier/Drive Thru
Whataburger
12.2019 - 03.2020
Home Health Attendant
Right AT home
01.2017 - 09.2019
Associate of Applied Science - Criminal Justice
Temple College
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