Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paula K. Buie

Taneytown,Md.

Summary

Dedicated Assistant Property Manager enthusiastic about meeting all kinds of people and familiar with creating successful resident retention programs. Knowledgeable in HUD Guidelines and customer service . Successful career history comprising more than 9 years.

Overview

18
18
years of professional experience

Work History

Assistant Property Manager

Westminster Overlook
Westminster, Md
01.2013 - Current
  • Excellent customer service and detailed oriented
  • Assists two other properties with payment of invoices to get processed in a timely matter
  • Responsible for end-to-end property management functions, including tenant relations, facility security / maintenance, and oversight of contracted services
  • Maintained proactive focus on sustaining full occupancy levels
  • Interfaced internally and externally with legal and finance departments as well as third-party vendors
  • Mentored and coached Assistant Property Managers
  • Kept accurate records of all resident and tenant correspondence.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Selected Contributions:
  • Was recognized for timely file completion regarding Federal funds (HUD).
  • Escalated major issues to property manager for immediate remediation.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.

Program Specialist/ Emergency Assistance

Human Services Programs (HSP) of Carroll County Inc
Westminster, Md
01.2005 - 01.2013
  • Determined eligibility for Maryland’s Energy Assistance Program (MEAP) in accordance with state and federal regulations
  • Coordinated financial assistance with home heating bills for low incoming through available grant funding and/or services such as:
  • Electric Universal Service Program (EUSP), which provides financial assistance with electric bills utilizing budget billing;
  • Arrearage Retirement Assistance which helps customers with large, past due electric and gas bills;
  • Utility Service Protection Program (USPP) designed to protect low-income families from utility turn-offs during the heating season;
  • Weatherization and Energy Efficiency Services referring customer information to the Maryland Department of Housing and Community Development (DHCD) for programs that can provide improvements and repairs to homes at no cost
  • Selected Contributions:
  • Provided data to the Carroll County Program Manager for completion of monthly reports outlining the seven major funding sources, which were utilized in the funding for energy assistance to low-income families
  • Completed the energy delivery record for the end of year closeout/balance of books
  • The information provided allowed for participating oil vendors to report their funds received by HSP
  • The closeout/balance provided the information for oil vendors to renew their contracts and continue to participate and receive Office of Home Energy Programs (OHEP) funding

Education

High School Diploma -

Northeast High School
Pasadena, MD

Skills

  • Telephone Etiquette
  • HUD Housing Regulations
  • Email Etiquette
  • Customer Relations
  • Yardi Payscan
  • Detail Oriented
  • Administrative Leadership

Timeline

Assistant Property Manager

Westminster Overlook
01.2013 - Current

Program Specialist/ Emergency Assistance

Human Services Programs (HSP) of Carroll County Inc
01.2005 - 01.2013

High School Diploma -

Northeast High School

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Paula K. Buie