Paula Rivera
Conroe,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Legal Administrative Assistant
The Webb Firm
12.2023 - 05.2024
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Administrative Assistant
Direct Transportation Solutions
04.2022 - 08.2022
- Prepared and submitted payroll taxes and reports to regulatory agencies.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Food Safety and Quality Esurance Coordinator
United Airlines
09.2020 - 04.2022
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
Food Production Agent
United Airlines Catering
05.2018 - 09.2020
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
Caregiver
In Home Support Services
01.2016 - 01.2018
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Teacher's Assistant
Cloverdale Elementary School
01.2015 - 12.2015
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
Education
High School Diploma -
Come Back Kids
Riverside, CA12.2017
Skills
- Legal Research
- Billing and Invoicing
- Notary Public
- Document Control
- Documentation expertise
- Incident Reporting
- Spreadsheet Management
- Clerical Support
- Microsoft Teams Management
- Microsoft Word
- Computer Skills
Certification
- CNP - Certified Notary Public, State of Texas
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Legal Administrative Assistant
The Webb Firm
12.2023 - 05.2024
Administrative Assistant
Direct Transportation Solutions
04.2022 - 08.2022
Food Safety and Quality Esurance Coordinator
United Airlines
09.2020 - 04.2022
Food Production Agent
United Airlines Catering
05.2018 - 09.2020
Caregiver
In Home Support Services
01.2016 - 01.2018
Teacher's Assistant
Cloverdale Elementary School
01.2015 - 12.2015
High School Diploma -
Come Back Kids
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