Paula S Ham
Yosemite Valley,CA
Summary
Dedicated team lead barista with a focus on customer service and staff training. Strong problem-solving skills and attention to detail contribute to a welcoming environment and efficient operations. Sets example for work ethic, punctuality and quality.
Overview
7
7
years of professional experience
Work History
Team lead barista
Starbucks
Yosemite Valley, California
08.2025 - Current
- Supervised daily operations and ensured efficient team performance.
- Trained new baristas in beverage preparation and customer service skills.
- Managed inventory levels and conducted stock assessments regularly.
- Facilitated communication between team members to enhance collaboration.
- Resolved customer inquiries and complaints effectively and promptly.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Volunteer
European Solidarity Corps
Latinovac, Croatia
06.2024 - 07.2024
- Assisted in organizing community events to promote cultural exchange and solidarity.
- Engaged with diverse groups to foster inclusion and participation in activities.
- Collaborated with team members to implement local projects addressing community needs.
- Participated in outreach initiatives to raise awareness about European solidarity values.
- Contributed ideas during team meetings to improve project planning and execution.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Helped with prep, set up, and breakdown of community and public events.
- Attended weekly meetings to discuss progress and future initiatives.
German Call Center Representative
Bridge SRL
Sibiu, Romania
01.2024 - 06.2024
- Assisted customers with inquiries and resolved issues to enhance customer satisfaction.
- Maintained knowledge of company policies and procedures for effective support.
- Answered incoming calls, delivering professional and knowledgeable service to ensure positive customer experiences.
- Resolved customer inquiries and concerns, consistently providing quality service to exceed performance benchmarks.
Server Assistant
Vail Resorts Inc
Grand Teton National Park, WY
06.2023 - 09.2023
- Ensured cleanliness and organization of dining areas to create inviting atmosphere for guests.
- Processed guest requests promptly to enhance overall dining experience.
- Provided excellent customer service by addressing guest inquiries and concerns.
- Supported servers by efficiently transporting food from kitchen to tables and promptly refilling drinks.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
Cashier
Kaufland
Timisoara, Romania
12.2022 - 05.2023
- Processed customer transactions efficiently at the point of sale.
- Managed cash register and maintained accurate cash drawer balances.
- Ensured cleanliness and organization of checkout area and surroundings.
- Monitored stock levels and restocked merchandise as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Food service utility person
Aramark LLC
Yosemite Valley, California
06.2022 - 09.2022
- Cleared and set tables for incoming guests efficiently.
- Refreshed supplies and condiments on tables regularly.
- Supported kitchen staff by returning empty dishes for cleaning.
- Assisted coworkers with tasks during busy shifts.
- Maintained cleanliness of dining areas throughout shifts.
Kindergarten Volunteer
AWO Karlsruhe
Karlsruhe, Germany
10.2020 - 09.2021
- Facilitated daily activities, fostering social interaction among students.
- Organized educational materials and ensured classroom cleanliness.
- Led interactive games that enhanced children's learning and development.
- Helped prepare snacks and meals for students during break times.
- Improved volunteer skills through participation in training sessions.
- Participated in professional development courses related to early childhood education.
- Promoted physical activity throughout the day by leading fun games and exercises.
- Conducted storytime sessions, guiding classroom discussions to deepen understanding of topics.
- Assisted kindergarten teachers in organizing learning materials and activities.
Food Service Worker
Fornetti SRL
Sibiu, Romania
02.2019 - 05.2020
- Prepared and served food items according to safety and quality standards.
- Followed food safety regulations to minimize contamination risks in food preparation.
- Maintained cleanliness and organization of kitchen and dining areas to ensure safe and pleasant dining experience.
- Performed opening and closing duties, setting up workstations with necessary supplies for efficient service.
- Properly stored all leftover food items after each shift.
- Rotated inventory to ensure optimal freshness and minimize food waste.
Education
High School Diploma -
Octavian Goga College
Sibiu06-2020
Skills
- Customer service
- Team leadership
- Staff training
- Inventory management
- Safety compliance
- Process optimization
- Sales support
- Attention to detail
- Problem solving
- Adaptability
- Initiative
Languages
Romanian
Full Professional
German
Limited
Russian
Limited
English
Full Professional
References
References available upon request.
Timeline
Team lead barista
Starbucks
08.2025 - Current
Volunteer
European Solidarity Corps
06.2024 - 07.2024
German Call Center Representative
Bridge SRL
01.2024 - 06.2024
Server Assistant
Vail Resorts Inc
06.2023 - 09.2023
Cashier
Kaufland
12.2022 - 05.2023
Food service utility person
Aramark LLC
06.2022 - 09.2022
Kindergarten Volunteer
AWO Karlsruhe
10.2020 - 09.2021
Food Service Worker
Fornetti SRL
02.2019 - 05.2020
High School Diploma -
Octavian Goga College