Paula V. Munoz
Silver Spring,MD
Summary
Professional support provider skilled in delivering high-quality personal care and assistance. Known for fostering collaborative environment and achieving client satisfaction through reliable and adaptable service. Exhibits strong interpersonal skills and caring demeanor, essential for effective client support.
Experienced with personal support and assistance, including daily living activities and emotional support. Utilizes effective communication and empathy to build strong client relationships. Track record of providing consistent, compassionate care that enhances clients' well-being.
Knowledgeable Paraeducator with background in providing compassionate care and support to individuals. Proven ability to assist clients with daily living activities and build strong rapport, enhancing their quality of life. Demonstrated excellence in communication and patience, ensuring client comfort and trust.
Overview
7
7
years of professional experience
Work History
Paraeducator, Level 1 LAD
Montgomery County Public Schools
10.2021 - Current
- Works one-on-one with a wheelchair bound student on a daily basis assisting with ADLs and completing various classroom assignments and tasks.
- Assists in the instruction of Special Education students in a small classroom group setting using a variety of methods tailored to the students' individual needs
- Devised special strategies for reinforcing learning materials and skills based on a sympathetic understanding of individual students, their needs, interests, and abilities
- Monitor student information and maintain accurate student records in accordance with FERPA
- Familiar with MCPS standards, policies, and procedures
- Maintain communication between parents, teachers, and special education team to ensure all goals of students IEP are being addressed
- Monitored student progress, providing feedback to enhance academic performance.
- Assisted students with diverse learning needs, fostering a positive learning environment.
- Supported teachers in implementing individualized education plans and classroom activities.
Personal Support Provider
Polarview Resources Inc.
Owings Mills, MD
09.2025 - Current
- Provided compassionate personal support to individuals with diverse needs and backgrounds.
- Assisted clients in daily living activities, promoting independence and dignity.
- Developed individualized care plans in collaboration with healthcare professionals and families.
- Implemented effective communication strategies to enhance client engagement and trust.
- Monitored client progress, adjusting care plans as needed to ensure optimal outcomes.
- Managed medication administration, ensuring proper dosage and timing for optimal effectiveness.
- Assisted clients in maintaining their independence by implementing customized care plans that accommodated specific requirements.
- Developed trust-based relationships with clients by demonstrating empathy, patience, and understanding throughout interactions.
- Fostered a positive environment for clients by offering emotional support and companionship.
- Safeguarded client safety by monitoring living conditions and reporting any potential hazards or concerns.
- Provided consistent, high-quality care that contributed to improved client satisfaction and positive feedback from families.
- Maintained detailed records of client progress and observations, enabling continuous improvement in care provision.
Behavioral Technician
Celebrate Ability, LLC
Easton, MD
09.2022 - Current
- Implemented behavior intervention plans for clients, promoting skill acquisition and independence.
- Collaborated with interdisciplinary teams to assess client needs and develop tailored treatment strategies.
- Monitored client progress, documenting behavioral data to inform ongoing adjustments in care plans.
- Trained new staff on behavior management techniques and company policies to ensure consistent service delivery.
- Analyzed behavioral patterns to identify triggers, contributing to proactive intervention approaches.
- Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
- Promoted a safe and nurturing environment for clients, ensuring their comfort and well-being throughout therapy sessions.
- Provided one-on-one support and guidance for clients in various settings, promoting generalization of learned skills.
Youth Care Work/Travel Escort
Comprehensive Health Services Inc.
Long Beach, CA
04.2021 - 08.2021
- Collaborated with the Office of Refugee Resettlement and affiliate organizations and stakeholders engage in service provision for unaccompanied children
- Reunified unaccompanied minors with host families within the US
- Provided follow-up to ensure children were living in a safe, clean, and compassionate environment and that all their basic needs were accounted for
- Managed relationships with multiple parties (i.e family members, potential sponsors, therapists, etc) and maintained profession decorum and boundaries when dealing with each
- Provided advocacy and participated in case management services to individuals and families to establish appropriate service/treatment plans designed to meet the socioemotional needs of the individual child
Patient Services Specialist
Select Medical Inc.
Bethesda, MD
02.2019 - 05.2021
- Executed administrative duties by answering telephones, faxing, filing highly sensitive documentation
- Responsible for greeting patients in a courteous, professional and timely manner.
- Regularly interpreted for our Spanish-speaking patients in all departments.
- In charge of entering new patients into the patient database, verifying insurance, getting authorization from insurance companies, putting together patient charts, scheduling patients and taking copays.
- Provided information, verbally and in writing to patients for full clarification of providers guidelines and or procedures while abiding HIPAA's requirements
- Used my knowledge and understanding of medical terminology to act as a liaison between patients and insurance providers
Education
A.S Secondary Education - English
Montgomery College
06.2014
Skills
- Able to read, write, and speak fluent Spanish
- Professionalism and ethics
- Self-awareness
- Transportation assistance
- Patience and tact
- Cultural awareness
- Peer collaboration
- Teaching strategies
- Parent-teacher communication
- Multilingual education
- Special education
- Student motivation
Languages
Spanish
Native or Bilingual
Timeline
Personal Support Provider
Polarview Resources Inc.
09.2025 - Current
Behavioral Technician
Celebrate Ability, LLC
09.2022 - Current
Paraeducator, Level 1 LAD
Montgomery County Public Schools
10.2021 - Current
Youth Care Work/Travel Escort
Comprehensive Health Services Inc.
04.2021 - 08.2021
Patient Services Specialist
Select Medical Inc.
02.2019 - 05.2021
A.S Secondary Education - English
Montgomery College