Results-driven Warranty Administrator with a forward-thinking and organized approach to checking details, following up with manufacturers and maintaining high customer satisfaction. Top-notch strengths in time management, multitasking, and communication. Bringing many years of experience in the field.
Overview
4
4
years of professional experience
Work History
Warranty Administrator
Warranty Process Solutations Ciocca Dealerships
Allentown, PA
10.2019 - 02.2024
Working with Ford Dealerships since 1971
Monitored warranty costs, identifying areas for cost savings opportunities.
Worked in all areas of Service Department, at various dealerships.
Resolved discrepancies in warranty coverage for customers.
Maintained up-to-date knowledge of current industry regulations related to warranties.
Assisted in creating standard operating procedures for processing warranty requests.
Participated in training sessions offered by vendors or manufacturers related to specific products or services covered by the company's warranty program.
Collaborated with team members on special projects as needed.
Reviewed and processed warranty claims to ensure accuracy of all information.