Hi, I’m
Paulena Licavoli
Chesterfield,MO
Summary
Experienced administrative professional prepared for this role with a strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering a positive work environment.
Overview
8
years of professional experience
Work History
First Watch
Server
03.2021 - 07.2022
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Delmar Gardens Chesterfield Villas
Concierge
01.2016 - 07.2020
Job overview
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Delmar Gardens Chesterfield Villas
Dietary Server
02.2014 - 06.2018
Job overview
- Improved patient satisfaction by providing timely and efficient meal service to residents.
- Expedited meal delivery by efficiently organizing tray assembly lines for breakfast, lunch, and dinner services.
- Received positive feedback from patients regarding quality of service, contributing to an improved facility reputation.
- Participated in ongoing training programs related to dietary services, enhancing skills that led to better results for residents.
- Demonstrated exceptional attention to detail when preparing meals according to specific dietary restrictions or allergies.
Education
Saint Louis Community CollegeSt Louis, MO
Associate of Arts from General Studies
07.2020
University Of Missouri - St LouisSt Louis, MO
BBA from Business Administration
05.2025
Skills
- Strong work ethic
- Exceptional customer service
- Team collaboration
- Highly adaptable
- Effective problem solving
- Excellent multitasking
- Proactive attitude
- Telephone etiquette
- Team player mentality
- Detail-oriented approach
- Superior organization
- Advanced time management
Timeline
Server
First Watch
03.2021 - 07.2022
Concierge
Delmar Gardens Chesterfield Villas
01.2016 - 07.2020
Dietary Server
Delmar Gardens Chesterfield Villas
02.2014 - 06.2018
University Of Missouri - St Louis
BBA from Business Administration
Saint Louis Community College
Associate of Arts from General Studies
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