Pauletta Wood
Stewardson,IL
Summary
Skilled bartender with background in crafting classic and innovative cocktails, managing bar operations, and delivering exceptional customer service. Demonstrated ability to maintain high levels of cleanliness and organization while multitasking in fast-paced environments. Strong interpersonal skills ensure memorable guest experiences and foster repeat business. Successfully increased bar revenue through effective upselling techniques and efficient inventory management.
Overview
9
9
years of professional experience
Work History
Bartender/Food Server
32 below bar & grill
Strasburg, IL
03.2024 - Current
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Assisted in setting up the bar for service shift.
- Performed opening and closing duties including restocking supplies.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Planned and coordinated special events to boost customer numbers and profits.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Bartender/Food Server
Buffalo Wild Wings
Effingham , IL
08.2015 - 08.2024
- Organized bar & inventory of supplies such as cups, napkins, straws.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Processed payments accurately and efficiently with POS system.
- Resolved customer complaints in a professional manner.
- Stocked ice bins and coolers as needed throughout shift.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Developed good working relationships with fellow employees through effective communication.
Education
Licensed - Cosmetology
Effingham Academy of Cosmetology
Effingham , IL07-2017
Skills
- Safe service compliance
- Mixology
- Bar restocking
- Basic accounting
- Health codes compliance
Timeline
Bartender/Food Server
32 below bar & grill
03.2024 - Current
Bartender/Food Server
Buffalo Wild Wings
08.2015 - 08.2024
Licensed - Cosmetology
Effingham Academy of Cosmetology