Paulette Alston
Clerk
Newport News,VA
Summary
I have work
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
First Advantage Federal Union
Yorktown, VA
08.1998 - 05.2009
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer adjustments to maintain financial accounts.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Collected and analyzed customer information to prepare product or service reports.
- Recorded account information to open new customer accounts.
- Responded to customer requests for products, services and company information.
Head Teller
Crestar Bank
Williamsburg, VA
02.1988 - 06.1998
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Investigated and promptly resolved issues with patron accounts.
Education
James Blair High School
Williamsburg, VA 09.1971 - 06.1973
Skills
Complaint resolution
Retail store support
Professional telephone demeanor
Timeline
Customer Service Representative
First Advantage Federal Union
08.1998 - 05.2009
Head Teller
Crestar Bank
02.1988 - 06.1998
James Blair High School
09.1971 - 06.1973