Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Paulette Frank

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills, specifically in the area of recruiting and/or training.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Reservation Agent

United Airlines
03.2023 - Current
  • Answer incoming phone calls and develop friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provide customers with information about availability and pricing.
  • Provide high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Resolve various issues and discrepancies for customers.

Owner/Operator @ Pressnflex Fitness, LLC

Self-employed
05.2010 - Current
  • Manage day-to-day business operations.
  • Hire, train, schedule, and develop new staff.
  • Train and motivate employees to perform daily business functions.
  • Prepare bank deposits and handle business sales, returns and transaction reports.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Conduct marketing and sales meetings to generate new business.
  • Assess and monitor customers to determine best fitness plan for optimal solutions.


Special Education/Vision Impaired Specialist

Alief Independent School District
08.2005 - 05.2014
  • Developed Individual Education Programs (IEPs) and lesson plans for each student.
  • Assessed and evaluated each student to ensure proper placement.
  • Prepared and taught braille (in all subjects) to all functionally blind students.
  • Modified materials for low vision students, including the appropriate assistive technology devices.
  • Collaborated with other educational professionals through admission, review, and dismissal (ARD) meetings, to properly plan students' success.


Branch Manager

Bank Of America
03.2001 - 01.2006
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Complied with regulatory guidelines and requirements through semi-annual audits
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Interviewed, hired, and trained talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Implemented service improvements to enhance sales cycle.
  • Launched new training program to boost employee skills and staff retention rate.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.

Education

Master of Science - Education of Individuals With Vision Impairments

Stephen F Austin State University
Nacogdoches, TX
09.2024

Bachelor of Science - Business Administration And Marketing

Palm Beach Atlantic University - West Palm Beach
West Palm Beach, FL
08.1987

Skills

  • Telephone Reservations and cross sales
  • Control Conflict Resolution
  • Marketing
  • Coaching and Mentoring
  • Interviewing and Hiring
  • Training and Development
  • Human Resources Knowledge
  • Performance Reviews
  • Employee Development
  • Customer Relationships
  • Financial Oversight
  • Relationship Building and Management

Certification

TEA - Teacher Certification 2008

Stephen F. Austin - Vision Impairment

Timeline

Reservation Agent

United Airlines
03.2023 - Current

Owner/Operator @ Pressnflex Fitness, LLC

Self-employed
05.2010 - Current

Special Education/Vision Impaired Specialist

Alief Independent School District
08.2005 - 05.2014

Branch Manager

Bank Of America
03.2001 - 01.2006

Master of Science - Education of Individuals With Vision Impairments

Stephen F Austin State University

Bachelor of Science - Business Administration And Marketing

Palm Beach Atlantic University - West Palm Beach

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Paulette Frank