Paulette Olivas Escalante
Phoenix,AZ
Summary
Dedicated administrative professional with experience in high-volume office environments focused on delivering exceptional clerical and operational support for professionals.. Proficient in organizing surgeries according to insurance requirements, facility schedules and surgeon preferences. Proactive multitasker with excellent interpersonal, communication and planning abilities. Strong knowledge in OBGYN coordination and procedures.
Overview
6
6
years of professional experience
Work History
Surgery Scheduler Obstetric/Gynecologist
Banner Health Women's Clinic
Phoenix, AZ
11.2023 - Current
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of obstetrical surgeries for a women's clinic.
- Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Created and managed surgical schedules for multiple gynecologists.
- Processed payments from patients for surgical services rendered.
Patient Financial Services Representative
Banner University Heart Clinic
Phoenix, AZ
01.2023 - 11.2023
- Greeted patients and guests upon entering lobby areas.
- Reviewed insurance information with patients and processed copays.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Assisted patients with canceling and rescheduling appointments.
- Answered phone calls and took messages for staff members.
- Filed appointment documents and organized clerical supplies.
- Updated patient information in databases and adhered to confidentiality requirements.
- Answered incoming calls from patients regarding billing inquiries and resolved customer service issues.
- Assisted in the maintenance of patient accounts to ensure accuracy of information including demographic, insurance and financial data.
- Ensured HIPAA compliance when handling confidential patient information.
Customer Success Specialist
Wells Fargo
02.2020 - 01.2023
- Customer Success Specialist working in customer service and dealing with everyday banking
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Helped customers manage their accounts, give account balance, history, etc., help with their online account, file claims, and much more.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Cashier
McDonald's
09.2018 - 12.2019
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Helped customers find specific products, answered questions and offered product advice.
Packer
Bakery
06.2018 - 08.2018
- Arranged items on pallets according to size and weight.
- Assembled cartons, crates and containers to prepare for shipping.
- Verified labels for appropriate order numbers and item specifications.
Education
Bachelor's Degree - Health/Health Care Administration/Management
Grand Canyon University
Phoenix, AZ04.2023
High School Diploma -
Trevor Browne High School
Phoenix, AZSkills
- Scheduling and Calendar Management
- Multitasking and Prioritization
- Customer Service-Oriented
- Courteous and Professional
- Payment Collection
- Office Administration
- Clerical Support
- Technologically Savvy
- Insurance pre-certifications
Timeline
Surgery Scheduler Obstetric/Gynecologist
Banner Health Women's Clinic
11.2023 - Current
Patient Financial Services Representative
Banner University Heart Clinic
01.2023 - 11.2023
Customer Success Specialist
Wells Fargo
02.2020 - 01.2023
Cashier
McDonald's
09.2018 - 12.2019
Packer
Bakery
06.2018 - 08.2018
Bachelor's Degree - Health/Health Care Administration/Management
Grand Canyon University
High School Diploma -
Trevor Browne High School
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