Paulette Roller
Barnegat,NJ
Summary
Accomplished Palliative Specialist and RN with a proven track record at HorizonBCBSNJ, enhancing customer satisfaction and employee retention through expert problem-solving and advanced communication. Skilled in documentation management and proficient in Microsoft Office, I have significantly contributed to improving care quality and efficiency. My approach combines technical expertise with compassionate, patient-focused care, driving superior outcomes in challenging healthcare environments.
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Palliative Specialist
HorizonBCBSNJ
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
RN,BSN,CCM Case Manager
HorizonBCBSNJ
03.2007 - 07.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Hospice RN Case Manager
Southern Ocean Hospice
04.2004 - 11.2006
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
Education
Bachelor of Science - Nursing Sciences
South University
Savannah, GA08.2013
Skills
Customer Relations
Expert Problem Solving
Documentation Management
Quality Assurance
Management collaboration
Advanced Communication
Technical communication
Proficient in microsoft/ spread sheet /powerpoint presentations
Root Cause Analysis
advanced teaching care skills of severely ill and terminal
Websites
Certification
- Palliative Specialist CAPCE 2015
- CSU Palliative Care _ Shiley Haynes Institute
- 2015 Palliative Specialty Specialty
- Nationally Certification Complex Case Manager 2014
professional Quilter.teach groups to embrace the art of quilting. vocalist in local jazz band. local
I have been quilting since 2012. I sell my quilts, take in orders and process the customers specifications.
I purchased my Long Arm18 inch machine in 2019. I have taken multiple training courses to increase my skills; to provide intricate free motion designs.
My business was registered in 2022. I am a member of local and national Quilting Guilds; I have offered Valor Quilts to honor the men and women in the Military.USA. I also give quilts to local hospice and disabled persons within the community. I have volunteered pillow cases for Cancer children @ The Children's of Philadelphia, ,Children's Miracle Network.
I offer support and education to caregivers who have family members who are very ill in my community, teaching disease process, specific disease symptom management, end of life care / hospice teaching.
Another " hobbie" is that i have just begun as a vocalist in a Local community Jazz/Blues group. It gives me the opportunity to branch out and express myself with others with the same interests.
Timeline
RN,BSN,CCM Case Manager
HorizonBCBSNJ
03.2007 - 07.2023
Hospice RN Case Manager
Southern Ocean Hospice
04.2004 - 11.2006
Palliative Specialist
HorizonBCBSNJ
Bachelor of Science - Nursing Sciences
South University
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