PAULETTE THOMAS
Chicago,IL
Summary
Dynamic Patient Services Representative with extensive experience at Advocate Christ Hospital & Medical Center. Expert in appointment scheduling and patient confidentiality, delivering exceptional customer service while resolving complaints effectively. Proven ability to train staff and maintain accurate financial records, ensuring a smooth patient experience in a fast-paced environment.
Overview
26
26
years of professional experience
Work History
Patient Services Representative
Advocate Christ Hospital & Medical Center
Oak Lawn, IL
08.2000 - Current
- Used Epic to schedule appointments.
- Balanced deposits and credit card payments each day.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Facilitated communication between patients and various departments and staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Answered incoming calls, scheduled appointments and filed medical records.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Resolved customer complaints using established follow-up procedures.
Education
High School Diploma -
BOGAN
Chicago, IL06-1990
Skills
- Patient registration
- Appointment scheduling
- Patient confidentiality
- Healthcare
- Insurance verification
- Patient check-in
- Registration management
- Patient identity verification
- Customer service
- Policy understanding
- Information collection
- Electronic health records
- HIPAA compliance
- Team leadership
- Eligibility determination
- Money handling
- Payment processing
- Verbal and written communication
- Friendly and outgoing
Timeline
Patient Services Representative
Advocate Christ Hospital & Medical Center
08.2000 - Current
High School Diploma -
BOGAN
Was given a kudos for top registar.
An incident when there was a situation with a patient, was upset about an appointment, i assisted the patient with empathy and the patient was provided with a same day appointment.