Paulina Cortes
Logan,UT
Summary
Dedicated and results-driven professional with a proven track record in the customer-service industry. Possesses a solid foundation in data analysis and international relations, providing a unique blend of analytical thinking and global perspective. Demonstrates strong problem-solving skills, adaptability, and effective communication. Detail-oriented and committed to excellence in execution. A dynamic team player with a focus on achieving organizational goals through a strategic and collaborative approach.
Overview
3
3
years of professional experience
Work History
General Manager
Crumb Brother’s Bakery
2022.09 - 2023.11
- Managed bi-weekly payroll for over 40 employees
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Coordinated high-end private events, keeping constant communication with clients while answering any questions they had ranging from food to finance.
- Recruited, trained, and mentored new staff to deliver top-quality customer service.
- Oversaw day-to-day operations within a budget by optimizing labor, product, and service strategies.
- Developed designs and content for marketing products and services.
Social Media Manager
Spacemates LLC
2022.08 - 2023.07
- Created, managed, and updated two websites for the company.
- Increased brand awareness by developing and implementing effective social media strategies.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
Independent Travel Consultant
Self-employed
2021.03 - 2022.08
- Enhanced clients'' travel experiences by crafting customized itineraries tailored to their specific needs and desires.
- Increased client satisfaction by providing personalized recommendations for hotels, restaurants, and attractions based on their interests.
- Provided exceptional customer service by promptly addressing concerns, resolving issues, and offering assistance throughout the entire booking process.
Education
Certificate - Data Analysis
Google
11.2023
Bachelor of Science - International Commerce And Affairs
Texas Tech University
Lubbock, TX05.2020
Skills
Technical Skills:
- Tableau
- R
- Google Sheets/Microsoft Excel
- Beginner level Python
- Fluent in Spanish and English
Leadership & Management:
- General Manager experience showcasing leadership and team management.
- Strategic planning skills for effective business operations.
Analytical Thinking:
- Education in data analysis provides analytical capabilities.
- Utilize data for informed decision-making.
Global Perspective:
- International relations background enhances cultural awareness and global perspective for understanding diverse customer needs.
Communication & Negotiation:
- Effective communication and negotiation skills.
- Applied in supplier interactions and team collaboration.
References
Armin Roelcke- General Manager
NasTravel Agency
+ 49 152 - 173- 2194
Juli Walwyn- Sales Enablement Direction
Meridian Link
805 - 474 - 4180
Sebastian Islas - Cafe Manager
Crumb Brothers Bakery
435 - 881 - 3874
Timeline
General Manager
Crumb Brother’s Bakery
2022.09 - 2023.11
Social Media Manager
Spacemates LLC
2022.08 - 2023.07
Independent Travel Consultant
Self-employed
2021.03 - 2022.08
Certificate - Data Analysis
Google
Bachelor of Science - International Commerce And Affairs
Texas Tech University
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