Warren Ford
Midlothian,VA
Summary
Detail-oriented operations and quality-focused professional with 7+ years of experience in retail operations, logistics, customer service leadership, and inventory management. Skilled in data analytics, Tableau, Microsoft Excel, and IBM SPSS with hands-on experience supporting workflow efficiency, quality standards, and team operations in fast-paced environments. Proven ability to identify process issues, improve organization, support cross-functional teams, and maintain operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Route Support
Puritan Cleaners
08.2021 - Current
- Execute daily logistics and workflow operations to support material processing and delivery readiness
- Inspect garments, rugs, and routed orders to verify quality standards and identify discrepancies before shipment
- Maintain inventory organization and documentation accuracy for aged orders and customer requests
- Collaborate with route drivers and warehouse teams to resolve operational issues and improve efficiency
- Promoted to leadership responsibilities within first 6 months based on strong performance and reliability
- Earned Route Pro of the Month twice during first year and received multiple raises for quality performance
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Customer Service Lead
Wawa
03.2017 - 07.2021
- Lead shift operations while maintaining quality, safety, and operational standards across multiple departments
- Monitor inventory levels, stock rotation, and merchandising accuracy to support store readiness
- Train and support team members on workflow expectations and customer service standards
- Resolve customer and operational concerns through effective problem-solving and issue management
- Support store leadership with shift coordination, documentation, and operational tasks
- Enhanced Customer Engagement: Actively engage with customers to assess needs and elevate service quality.
Work Study Student
John Tyler Community College
08.2018 - 05.2021
- Coordinated student events, administrative support tasks, and campus communications
- Maintained records, updated website information, and assisted students with campus resources
- Assisted in managing event logistics, including scheduling, setup, and post-event evaluations.
- Facilitated student outreach initiatives to improve engagement with campus resources and programs.
Education
Bachelor's - Biology
Virginia Commonwealth University
Richmond, VAAssociate of Science - Biology
Brightpoint Community College
Skills
- Quality & Operations: Quality Assurance Support
- Inventory Control
- Process Improvement
- Inspection Support
- Documentation Accuracy
- Workflow Optimization
- SOP Compliance
- Operational Efficiency
- Technical Skills: Tableau
- Microsoft Excel
- IBM SPSS
- Data Analysis
- Data Visualization
- Data Storytelling
- Reporting
- Dashboard Development
- Leadership & Communication: Team Leadership
- Shift Coordination
- Cross-Functional Collaboration
- Customer Service
- Training & Coaching
- Communication
- Organization Skills
- Multitasking Abilities
- Calm under pressure
Certification
- Adult CPR Certification
- First Aid Certification
Languages
Spanish
Limited Working
Timeline
Route Support
Puritan Cleaners
08.2021 - Current
Work Study Student
John Tyler Community College
08.2018 - 05.2021
Customer Service Lead
Wawa
03.2017 - 07.2021
Bachelor's - Biology
Virginia Commonwealth University
Associate of Science - Biology
Brightpoint Community College
Portfolio Credentials
- https://www.credential.net/9e31539b-4d81-4120-8435-0ecd42003bf4#acc.tFOHdGWr
- https://www.credential.net/552162d3-307c-4eea-8e54-b830890679ad
- https://www.credential.net/fe0d0c71-fe96-45e2-b4e7-fe5c76982075