Paulina Cruz
Delavan,WI
Summary
Experienced administrative and customer service professional with 9 years of expertise in record maintenance, documentation processing, and office support. Skilled in managing high-volume transactions, verifying information, and resolving customer concerns efficiently. Strong organizational and communication skills, committed to confidentiality and public service, fluent in English and Spanish.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Pentair Clean Air Systems
Delavan
11.2021 - Current
- Provide exceptional customer service via phone and email.
- Process and manage 60+ customer orders daily using SAP ECC.
- Prepare sales quotations, orders, changes, and cancellations.
- Maintain accurate customer records and electronic documentation.
- Research and resolve order discrepancies with cross-functional teams.
- Generate reports and maintain documentation to support daily operations.
- Provide bilingual support in English and Spanish.
Firefighter
City of Delavan Fire Department
Delavan, WI
04.2019 - 09.2025
- Responded to emergency situations while maintaining professionalism and composure under pressure.
- Worked collaboratively with firefighters, EMS, law enforcement, and community members.
- Demonstrated strong communication, teamwork, accountability, and commitment to public service.
Housekeeping Supervisor
Delavan Lake Resort
Delavan, WI
06.2016 - 11.2021
- Maintained inventory records and coordinated supply orders.
- Assisted with administrative support, documentation, recordkeeping, and communication between departments.
- Trained employees on company procedures, safety standards, and customer service expectations.
Front Desk Associate
Delavan Lake Resort
Delavan, WI
10.2019 - 09.2021
- Served as the first point of contact for guests by answering phones, responding to questions, and resolving concerns professionally.
- Maintained accurate documentation while providing excellent customer service in a fast-paced environment.
- Coordinated communication between departments to ensure efficient daily operations.
Education
Delavan Darien High School
Delavan, WISome College (No Degree) - Firefighting
Blackhawk Technical College
Janesville, WISkills
- Customer Service
- Communication
- Bilingual (English & Spanish)
- Administrative Support
- Data Entry
- Records Management
- Attention to Detail
- Organization
- Time Management
- Problem Solving
- Conflict resolution
Timeline
Customer Service Representative
Pentair Clean Air Systems
11.2021 - Current
Front Desk Associate
Delavan Lake Resort
10.2019 - 09.2021
Firefighter
City of Delavan Fire Department
04.2019 - 09.2025
Housekeeping Supervisor
Delavan Lake Resort
06.2016 - 11.2021
Delavan Darien High School
Some College (No Degree) - Firefighting
Blackhawk Technical College